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Which option you choose depends on what type of telephone calls you want to record. In most cases, the recording equipment is placed between your telephone system and your telephone lines (channels) and any phone calls that are made over those channels are intercepted, recorded, then sent to TIM Plus Enterprise to be attached to the logged call.
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Any number of recording devices can be configured to provide their audio recordings to TIM PlusEnterprise, and a hybrid network of both types of interface can be used in a single TIM Plus Enterprise deployment.
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Adding a Magic Box
To add the a recording device object to the system, drill-down to the Directory level where you want to place the object , and click on the New object tab, as shown below:
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In the new window that opens, select the Channel Magic Box object from the Other object list, enter a relevant name and click on the button, select the type of telephone lines you are using (PRI, BRI, Analogue, VOIP), as shown below:
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Configuring a Magic Box
To configure the
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A new window will open, allowing you to configure the properties of your recording device object, as shown below:.
General
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| Name | The name of your recording device |
| Box ID | The unique identifier of each call recording device |
| IP address: Port | The IP address of the recording device, or computer to which the device is attached and the port number |
| Time tolerance | The time interval around which TIM Enterprise will search for calls when matching audio files |
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Voice recording - video overview
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