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Overview

The Daily Activity report provides a summary showing the volume of all inbound, outbound and missed calls for each day. It is useful for organisations whose call traffic fluctuates throughout the year because, by identifying your busiest periods, it allows you to more effectively plan your staffing requirements.

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Running the report

Click on the Reports tab and select Daily Activity from the left-hand pane. The screen displaying the parameters of the report will appear, where you can configure the entity, period, filters, options and format of the report.

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For details about how to configure these parameters, refer to the relevant page(s) in the list below:

Creating the report

When you have configured the report's parameters, click on the Run now button to run the report immediately; alternatively, you can save the report's definition or schedule the report for future delivery.

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The report's results

Below is an example of this report's output in Web format, showing the total volume of all inbound, outbound and missed calls for each day.

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As with all reports produced by TIM Enterprise, each page of the report includes the following information:

  • the report's title
  • the date and time that the report was generated
  • the name of the report, if applicable

The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.

The body of the report consists of a table showing a summary of your incoming and outgoing calls for each day during the period you selected. Each row shows the following information:

HeaderDescription
DayThe day of the week that the data covers
Inbound
  • SquiggleImage Added: The total volume of calls received
  • Total duration: The total length of time spent on incoming calls
  • Average duration: The average call duration of inbound calls
  • Average response: The average length of time taken to answer a call
  • Duration Avg: The average length of time a caller waited before abandoning the call (in hours, minutes, seconds)
MissedThe missed calls column is always displayed as red. It allows you to re-order your details based on the total number of missed calls for the date shown
Outbound
  • SquiggleImage Added: The total volume of outbound calls
  • Total duration: The total length of time spent on outbound calls
  • Average duration: The average duration of outbound calls
  • Cost: The total cost of all calls made, irrespective of each call's local currency

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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