<p>You can create your own score cards and rate any call for evaluation
purposes. These score cards are based on a list of Questions which
you as a user can create. </p>

<p>To add Questions, you will need to select the <span class="button">Settings</span> tab and
then <span class="button">Questions</span> from the list as shown below:</p>

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Overview

This section allows you to create your own score cards by defining a list of questions that must be completed for each call that you score, in order to rate calls for evaluation purposes.

To access the 

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Adding a question

To add a question, click on the New button at the top-right of the screen, as shown below:

The

Each answer type is explained in the table below:

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Editing a question

To edit a question, click on it to select it from the list of available questions, as shown below:

The 

To delete a question from the list, click on the Delete button at the bottom-left corner of the window, as shown below:

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Using the score cards

Once you have created your score cards, you can use them to score any call logged by the system. You can then run reports on these scored calls, in order to assess the performance of your staff.

Scoring a call

To score a call from the Call view screen, click on the Image Added icon, as shown below:

The

To score a call from an itemised report, click on it to display the

Reporting on scored calls

Use the