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Introduction
The Top 50 Calls report is useful for discovering unusual calling patterns and identifying potential abuse, by highlighting the longest and most costly calls made by people in your organisation.
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Running the report
Access the Reports screen, select the Top 50 Calls from the list and click on the button.
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A new window will open, allowing you to configure the parameters of your report:
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Select a report period
For each report, you must specify a time span that covers the calls you want the report to include.
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There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:
| Period | Description |
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| Today | The start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59. |
| Yesterday | The start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages: The day is set to the first day of the month. The month is set to the previous month. The year is set to the current year, unless it is currently January, in which case, the previous year is used. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start and end dates and times are set to the dates and times of the first and last call in the entire call database, respectively. |
In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying your own Start and End dates, as shown below:
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Choose a site to report on
If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.
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Choose an extension group
To monitor the call activity for a specific department, select an extension group from the drop-down list. To report on all extension groups, select the blank line.
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Choose a particular extension
You can choose to report on a single extension or a range of extensions, by entering the details in the box provided, as shown below:
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Type(s) of call
This option allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To report on a specific type of call, tick the appropriate box.
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Order results by
By default, the report's results are ordered by cost. To sort the results by duration, select this option from the drop-down list.
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Creating the report
When you have selected a reporting period and have chosen the report's criteria, click on the button, as shown below:
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The report's results
Below is an example of this report's output, displayed as an itemised list.
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The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The report consists of a table containing a list of your top calls, as defined by your selection criteria. Each column header of the table is described below:
| Column header | Description |
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| Date & Time | The date and time the call started |
| Extension | The name of the extension that made or received the call |
| Destination | For outgoing calls, this shows the destination where the call terminated. For incoming calls, this shows the type of call, such as answered, abandoned etc |
| Tel Number / CLI | For outgoing calls, this shows the number that was dialled. For incoming calls, this shows CLI of the caller, if available |
| Duration | The duration of the call in hours, minutes and seconds |
| Cost | The cost of the call, if applicable |