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The Call Analysis report breaks down your working day into half-hour segments, providing a clear graphical representation of how many your outbound, answered and abandoned calls. Call volumes are shown as maximums and averages, which can assist in which can help with staff planning requirements.
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the button.
Selecting the report filters
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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| Header | Description |
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| Time slot | The time period to which the other headers' results relate. |
Missed |
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Answered |
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Outbound |
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: The total number of missed callsTo modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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