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The Busy Times report provides a clear, an hour-by-hour graphical representation of your call volumes for each day, allowing giving a detailed breakdown of calls by type, for any particular each time slot selected. This report is ideal useful for identifying call traffic trends and very quickly highlights your busy days and timescan readily highlight your busiest periods, allowing you to more effectively plan your staffing requirements.
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On the Reports screen, select the Busy timesTimes report from the left-hand pane and click thethe button button.
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A new window will appear, where you can set the parameters of your report.
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Once you have set the reporting period, click on the button to set additional report parameters and options, or select the button to run the report immediately.
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NOTE: Running this report over longer periods of time increases the reliability of its results. |
Selecting the reporting entity
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the button.
Selecting the report filters
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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You can specify a cost range by using the
symbol; to specify limits, use the comparison operators, >, <, and Referencemacro Label -
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Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.
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More details about each report format are available in the Setting the report format section above.
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<a id ="Creating the report"></a> |
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When you have selected a reporting period and have chosen any filters and options, you can either run the report immediately by clicking on the
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Below is an example of this report's output in
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The largerlarge, darker dark red dots represent your busier busiest periods, while the smaller greener dots, the quieter periods.
This report is truly interactive. To see whereas the small, green dots represent quieter periods; by hovering your cursor over a particular dot a tooltip will be displayed, showing the volume of calls for any that dot's time period, float over it for more details. If any of the time slots are selected, a detailed report of all calls contained within this period is shown:.
The time slot data is also displayed in tabular form, each value being a hyperlink which, if clicked, will drill down into a detailed list of calls for that time slot.
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All calls are shown on the front page and, clear colour coded tabs allow you to easily sort the results by call type (e.g. inbound, outbound etc.).
As with all reports produced by TIM Plus, each page of the report includes the following information:
- the report's title, e.g.Busy Times
- the date and time that the report was generated
- the name of the report, if applicable
The
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You can easily re-run To modify your report to cover a larger organisational scope, by clicking click on an element of the breadcrumb as shown below:
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