Call Volumes

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Header	Description
Date & Time	The date and time the call started.
Source	The place from where the call originated.
CLI	The telephone number of the remote caller for inbound calls.
Route	The information displayed in this field is determined by the type of call: for incoming calls, this shows the CLI of the caller; for incoming internal calls, this shows either the caller's username or extension number; for outgoing calls, this shows the dialled number;
Destination	The information displayed in this field is determined by the type of call: for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available; for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list; for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
Response	The length of time it took for the call to be answered (i.e. the response time)
Duration	The duration of the call (in hours, minutes and seconds)
Cost	The cost of the call.

The Summary tab shows a summary of all call activity for the reporting period you selected.

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