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| Task1 | Overview |
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| Task2 | General properties |
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| Task3 | ExclusionsFilters |
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| Task4 | Contents |
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<a id="Overview"></a> |
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A new window will open, allowing you to configure the properties of the stats collector object.
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| Field | Description |
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Subject
| The stats points can be configured to group the collected calls by a particular subject, such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select it the list provided.The available subjects are described in the table below: | Subject | Description |
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User | The stats will group its collated calls by user. Select this option if you want to compare call stats for a number of different users. | User group
| The stats will group its collated calls by user group. Select this option if you want to compare call stats for different groups of users. | Site | The stats will group its collated calls by site. Select this option if you want to compare the call traffic between two or more sites. | Cost centre | The stats will group its collated calls by cost centre. Select this option if you want to compare the call traffic between two or more cost centres. | Division | The stats will group its collated calls by division. Select this option if you want to compare the call traffic between two or more divisions. | PBX | The stats will group its collated calls by PBX. Select this option if you want to compare the call traffic between two or more PBXs. | Dialled number | The stats will group its collated calls by dialled number. Select this option if you want to monitor the most frequent dialled numbers. | | CLI | The stats will group its collated calls by CLI. Select this option if you want to monitor the most frequent CLI numbers. | Chargeband | The stats will group its collated calls by chargeband. Select this option if you want to identify the most frequently used chargebands. | Destination | The stats will group its collated calls by destination. Select this option if you want to identify the most frequently dialled destinations. | Half hour time slot | The stats will group its collated calls by half hour time slot. Select this option if you want to identify peak times during the day. | Account code | The stats will group its collated calls by account code. Select this option if you want to identify the most frequently used account codes. | Channel | The stats will group its collated calls by channel. Select this option if you want to compare the call traffic between two or more channels. | Channel group | The stats will group its collated calls by channel group. Select this option if you want to compare the call traffic between two or more channel groups. |
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Reset frequency
| Choose how frequent you want your stats collector to resetthe reset frequency of the stats point, by selecting a predefined period from the drop-down list. |
Next reset
| Choose the next reset period, by entering a date and time. |
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<a id="ExclusionsFilters"></a> |
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Filters
This tab TIM Enterprise allows you to exclude calls that meet certain criteria from call statistics. To add an exclusiondetermine which calls are processed by a stats collector, based on each call's properties.
You must first decide whether calls will be included or excluded if the filters you specify match. You must also choose whether a single filter match is sufficient or whether all filters must match in order to include or exclude calls.
To add individual filters, click on the
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The
window will appear, allowing you to
set up your criteriadefine which call properties you want to be included or excluded from the stats, by choosing a call property,
an an operator and a
relevant matching value.
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Account code
To set up an exclusion a filter based on account codes, enter the relevant code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose account code is
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| Criteria_filter |
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| Value3 | 4518 |
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| Value1 | Account code |
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| Value2 | equals |
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Call type
To set up an exclusion a filter based on the call type, select the relevant type of call from the list provided and choose the appropriate operator. In the example below, the stats collector will exclude filter all types of calls, except internal calls.
| Criteria_filter |
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| Value3 | Internal |
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| Value1 | Call type |
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| Value2 | Does not equal |
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Carrier
To set up an exclusion a filter based on the carrier (tariff table) used to cost the calls, choose a carrier from the list provided and select the appropriate operator. In the example below, the stats collector will exclude filter all calls that are not routed over a
carrier.
| Criteria_filter |
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| Value3 | BT |
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| Value1 | Carrier |
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| Value2 | Does not equal`equal |
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Channel
To set up an exclusion based on the call traffic going over your telephone linesa filter based on a specific phone line, click on the
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icon to locate the relevant channel in the Directory; select the channel and choose the appropriate operator. In the example below,
the stats collector will
collate filter only calls
that go going through
the line channel.
| Criteria_filter |
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| Value3 | T234 |
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| Value1 | Channel |
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| Value2 | Equals |
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Chargeband
To set up an exclusion a filter based on the chargeband used to cost calls, enter the name of the chargeband in the box provided and select the appropriate operator. In the example below, the stats collector will exclude filter calls whose chargeband's name contains the characters characters
.
| Criteria_filter |
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| Value3 | Mob |
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| Value1 | Chargeband |
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| Value2 | Contains |
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CLI
To set up an exclusion a filter based on CLI of the caller, enter the relevant CLI in the box provided and select the appropriate operator. In the example below, the stats collector will collate only filter calls whose CLI contains the digits
.
| Criteria_filter |
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| Value3 | 2652626 |
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| Value1 | CLI |
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| Value2 | Does not contain |
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<p>To edit a Stats Collector, simply left-click on it and select <span class="button">Properties</span> from the pop-up menu, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_1.png" alt="Stats Collector properties" />
<h2>General properties</h2>
<p>After clicking on the <span class="button">Properties</span> of your Stats Collector, the following screen will appear:</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_2.png" alt="Stats Collector properties" />
<h4>Subject</h4>
<p>You will need to decide on the <span class="reference">Subject</span> for those stats points. You can select among the following options:</p>
<ul>
<li><span class="keyword">User: </span>Stats are accumulated based on individual user stats. This is normally used when you want to compare call stats for a number of users e.g. a Leaderboard showing which user answered the most calls, spent the longest duration on outbound calls etc. </li>
<li><span class="keyword">User group: </span>Stats are accumulated based on User group. This is ofren used when you want to compare stats for groups of users e.g. how many calls are answered by the service team compared to the sales team. It may even be used to show calls stats for a number of teams across different sites e.g. all UK sales teams.</li>
<li><span class="keyword">Site: </span>Stats are accumulated based on site. This is ideal when comparing call traffic across a number of sites.</li>
<li><span class="keyword">Cost centre: </span>Stats are accumulated based on Cost centre. This is ideal when comparing call traffic across a number of cost centres.</li>
<li><span class="keyword">Division: </span>Stats are accumulated based on Division. The divisions can be on one site or spread across multiple sites.</li>
<li><span class="keyword">PBX: </span>Stats are accumulated based on individual PBX. This is ideal when comparing call traffic across a number of different PBXs. The PBX can be on one site or spread across multiple sites.</li>
<li><span class="keyword">Dialled number: </span>Stats are accumulated based on dialled number.</li>
<li><span class="keyword">CLI: </span>Stats are accumulated based on CLI. This is often used to recognise clients that call on a regular basis.</li>
<li><span class="keyword">Chargeband: </span>Stats are accumulated based on chargeband. This allows you to clearly identify frequently used chargebands.</li>
<li><span class="keyword">Destination: </span>Stats are accumulated based on destination. This allows you to easily identify destinations that are frequently dialled.</li>
<li><span class="keyword">Half hour time slot: </span>Stats are accumulated based on half hour time slot. Allows you to easily identify peak times during the day.</li>
<li><span class="keyword">Account code: </span>Stats are accumulated based on account code. See Account codes that are often used or those rarely used at all.</li>
<li><span class="keyword">Channel: </span>Stats are accumulated based on channel. Identify how busy your channels are.</li>
<li><span class="keyword">Channel group: </span>Stats are accumulated based on channel group. Often used to determine if you have enough lines or reach capacity on particular line groups.</li>
</ul>
<h4>Reset frequency</h4>
<p>You also need to deside on the <span class="reference">Reset frequency</span>, among Minutes, Hours, Days, Weekdays,
Weeks, Months.</p>
<p>e.g. If the reset frequency is set to <b>Daily</b>, the counter will reset to '0' each day at the appointed time. If set to <b>Weekly</b> then the counter will automatically reset to '0' once a week at the appointed time.</p> |
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NOTE: There is no limit to the number of stats points that can be added, therefore you could have one stats point refreshing Daily, another Weekly, another Monthly. |
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<h4>Next reset</h4>
<p>Next, you will need to add the reset time for your stats points. You can set the time, day, month and year that you want your stats point to reset. Alternatively, you can click on the <span class="button">Reset now</span>so that it immediately resets.</p>
<ul>
<li><span class="keyword">Time: </span> This allows you to determine the exact time of day when the counter is reset to '0'. e.g. 06:00:00 for 6 am.</li>
<li><span class="keyword">Day: </span>This allows you to determine the day when the counter is reset to '0'. e.g. 01 for the 1st of the month or 16 for the 16th day of the month.</li>
<li><span class="keyword">Month: </span>This allows you to determine the month when the counter is next reset to '0'. You simply selet the month from the drop-down list provided.</li>
<li><span class="keyword">Year: </span>This allows you to determine the month when the counter is next reset to '0'. e.g. 2013</li>
</li>
</ul>
<h2>Exclusions</h2>
<p>On very busy sites or large sites where you're logging thousands of
users, you may choose to excude certain calls from Stats. To do this
click on the <span class="button">Exclusions</span> tab as shown below. You can choose from any combination of exclusion criteria, by clicking on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="Add" /> button on the top right of the window.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_3.png" alt="Stats Collector properties" />
<p>Then select the <span class="reference">Property</span>, <span class="reference">Operator</span> and <span class="reference">Value</span> as shown in the example below:</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_4.png" alt="Stats Collector properties" /> |
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NOTE: There is no limit to the number of the Exclusions that you can have. You may choose any combination of any of the Exclusions presented in the table below. |
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<p>All the possible combinations that you can have in terms of Exclusions Criteria are explained below. You can select the <span class="reference">Property</span> first, then pick an <span class="reference">Operator</span> and finally insert the <span class="reference">Value</span>.</p>
<h4>Account code</h4>
<p>Enter a numerical value corresponding to a phone number, number range or portion of phone number. If you want to set an exclusion when a call is made using a particular account code, enter the account code here and select <span class="keyword">equals</span> e.g. Set an exclusion when any call is made with an account code "55697".</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for the account code entered</li>
<li><span class="keyword">Does not equal: </span>To find all calls to everything except a particular account code</li>
<li><span class="keyword">Begins with: </span>To find calls to an account code beginning with a specific series of digits</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls to account codes beginning with a specific series of digits</li>
<li><span class="keyword">Contains: </span>To find a call where you only have a portion of the account code number</li>
<li><span class="keyword">Does not contain: </span>To find a call where you need to exclude certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>When you want to find calls to account codes ending with a specific series of digits</li>
<li><span class="keyword">Does not end with: </span>When you want to find calls to account codes that do not end with a specific series of digits</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_1.png" alt="Stats point criterion example" />
<h4>Call type</h4>
<p>You can set an exclusion when a particular call type happens or does not happen. Simply select, <span class="keyword">equals</span> or <span class="keyword">does not equal</span> from the <span class="reference">Operator</span> list and the type of call you want to report on from the <span class="reference">Value</span> list.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for the call type entered</li>
<li><span class="keyword">Does not equal: </span>To find all call types except the particular one entered here</li>
</ul>
<p>You can select among the following call types:</p>
<ul>
<li><span class="keyword">All inbound: </span> The report will produce results based on every inbound call</li>
<li><span class="keyword">Inbound answered: </span>The report will produce results based on inbound answered calls only</li>
<li><span class="keyword">Inbound DDI only: </span>The report will produce results based on inbound DDI (direct dial) calls only</li>
<li><span class="keyword">Inbound transfer only: </span>The report will produce results based on inbound transferred calls only</li>
<li><span class="keyword">Inbound missed: </span>The report will produce results based on inbound missed calls only</li>
<li><span class="keyword">All outbound calls: </span>The report will produce results based on every outbound call</li>
<li><span class="keyword">Outbound connected only: </span>The report will produce results based on outbound connected calls only</li>
<li><span class="keyword">Outbound not connected only: </span>The report will produce results based on outbound calls that were not actually connected</li>
<li><span class="keyword">Outbound operator assisted: </span>The report will produce results based on outbound calls that operator assisted</li>
<li><span class="keyword">Tandem: </span>The report will produce results based on outbound calls that were not actually connected</li>
<li><span class="keyword">User mobile calls: </span>The report will produce results based on tandem calls i.e. calls coming into a switch through one line and transferred out again through another</li>
<li><span class="keyword">User SMS: </span>The report will produce results based on "user-dispatched (sent) text messages". These types of "call"
only come through if processing mobile billing data</li>
<li><span class="keyword">All internal: </span>The report will produce results based on internal calls only</li>
<li><span class="keyword">Internal answered only: </span>The report will produce results based on internal answered calls only</li>
<li><span class="keyword">Internal not answered only: </span>The report will produce results based on internal calls that were not answered</li>
<li><span class="keyword">Internal not connected only: </span>The report will produce results based on internal calls that were not actually connected</li>
<li><span class="keyword">Private wire: </span>The report will produce results based calls that went over a private wire</li>
<li><span class="keyword">Feature: </span>The report will produce results based on feature calls. A feature call is something which a user dials to obtain a specific PBX feature (such as voicemail enable/disable, group pick up, etc.) They're not really outbound calls or even internal calls, although some may be picked up as such. A feature call can vary depending on the make/model of PBX</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_2.png" alt="Stats point criterion example" />
<h4>Carrier</h4>
<p>The carrier is the tariff table used to cost the call. You can choose to
set an exclusion when calls by a particular carrier are made.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>Calls equal to the value entered here e.g. all calls via BT</li>
<li><span class="keyword">Does not equal: </span>Calls not equal to the value here e.g. all calls where BT is not the carrier</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_3.png" alt="Stats point criterion example" />
<h4>Channel</h4>
<p>If you want to set an exclusion when a call is routed or not routed over a particular channel, select this criterion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>Calls equal to the value of the channel entered here</li>
<li><span class="keyword">Does not equal: </span>Calls not equal to the value of the channel entered here</li>
</ul>
<p>In order to add a value, just click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add a channel.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_exclusion_exmpl_4_1.png" alt="Stats point criterion example" />
<p>The following window will appear. Drill up and down in the Directory in order to find the channel that you want to add. Then click on the green
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Add Entity button" />
icon, as highlighted in red below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_exclusion_exmpl_4_2.png" alt="Stats point criterion example" />
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_4_3.png" alt="Stats point criterion example" />
<h4>Chargeband</h4>
<p>If you want to set an exclusion to advise when calls to a specific chargeband have been made use <span class="button">Chargeband</span> as your criterion. This is normally used to set exclusions for calls using expensive chargebands but can also be used to advise when calls do not use a specific chargeband.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for the chargeband entered e.g. Equals UKNAT</li>
<li><span class="keyword">Does not equal to: </span>To find all calls to everything except a particular chargeband e.g. Does not equal UKNAT</li>
<li><span class="keyword">Begins with: </span>To find calls to an chargebands beginning with a specific series of digits e.g. Begins with 'Band ff' for Premium rate calls regardless specific details</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls to charge bands beginning with a specific series of digits e.g. '8 MOB'</li>
<li><span class="keyword">Contains: </span>To find a call where you only have a portion of the chargeband e.g. 'Mob' to pick up all mobiles</li>
<li><span class="keyword">Does not contain: </span>To find a call where you need to exclude certain numbers or portions of the chargeband e.g. Does not contain 'Mob'.</li>
<li><span class="keyword">Ends with: </span>When you want to find calls to chargebands ending with a specific series of digits e.g. ending with 'ff 13'</li>
<li><span class="keyword">Does not end with: </span>When you want to find calls to chargebands that do not end with a specific series of digits e.g. not ending with 'ff 13'.</li>
</ul>
<p>An example of this alarm can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_5.png" alt="Alarm example" />
<h4>CLI</h4>
<p>If you want to set an exclusion when a call from a particular CLI appears, you simply need to select <span class="button no_margin">CLI</span> and <span class="keyword">equals</span> and type in the telephone number of the number who called. You also have the facility to enter partial numbers e.g. for Irish mobiles select <span class="keyword">Begins with</span> and type "0035386" in the <span class="reference">Value</span> field. If you wanted to exclude Irish mobiles, you would simply select <span class="keyword">Does not begin with</span>.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To find every call except those from that CLI</li>
<li><span class="keyword">Begins with: </span>To find calls that begin with similar CLI numbers</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls from specific CLIs</li>
<li><span class="keyword">Contains: </span>To find call from a CLI where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call from a CLI excluding certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>To exclude CLI numbers ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>Where the CLI does not end with specific digits</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_6.png" alt="Stats point criterion example" />
<h4>Cost</h4>
<p>Exclusions can be set when pre-set cost parameters are met e.g. calls above a particular cost. For example you can set an exclusion for calls above £5.00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>All calls above the value entered here</li>
<li><span class="keyword">Is less than: </span>All calls below the value entered here</li>
<li><span class="keyword">Equals: </span>Calls equal to the value entered here</li>
<li><span class="keyword">Does not equal to: </span>Calls not equal to the value here e.g. calls that were not free i.e. £0.00</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_7.png" alt="Stats point criterion example" />
|
| Note |
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NOTE: This exclusion does not show a currency as it can be placed at the top of the directory and set regardless of currency. Alternatively if placed within a particular country, site or department, it will only be valid at that point. |
| HTML |
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<h4>Destination</h4>
<p>Calls to specific destinations can be trigerred e.g. London or USA Mobile in the <span class="reference">Value</span> field. This would ensure that an exclusion was set each time a call to London or a US mobile was made. Additional exclusions could also be added e.g. a cost exclusions stating a minimum cost of $5.00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches for this actual destination</li>
<li><span class="keyword">Does not equal to: </span>To exclude calls that don't match this destination</li>
<li><span class="keyword">Begins with: </span>To find calls that begin with a similar spelling </li>
<li><span class="keyword">Does not begin with: </span>To find calls except those that beging with a specific location spelling</li>
<li><span class="keyword">Contains: </span>To find calls to destinations where you only have a portion of the name</li>
<li><span class="keyword">Does not contain: </span>To find a call to destinations where you want to exclude a portions of the name</li>
<li><span class="keyword">Ends with: </span>To exclude locations ending with specific letters</li>
<li><span class="keyword">Does not end with: </span>To include all calls where the location does not end with specific letters</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_8.png" alt="Stats point criterion example" />
<h4>Dialled number</h4>
<p>If you want an exclusion to be set when a full or partial number is dialled, simply enter the partial or full number in the <span class="reference">Value</span> field.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To excluding calls to a particular number or beginning with a particular sequence of numbers</li>
<li><span class="keyword">Begins with: </span>To find calls to a particular location e.g. 00 for International</li>
<li><span class="keyword">Does not begin with: </span>To exclude certain calls e.g. 07 for UK mobile/personal</li>
<li><span class="keyword">Contains: </span>To find a call where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call where you need to exclude certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>When you want to find calls to a specific DDI</li>
<li><span class="keyword">Does not end with: </span>Calls to everywhere except a specific number range</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_9.png" alt="Stats point criterion example" />
<h4>Duration</h4>
<p>If you want to set an exclusion when a call exceeds a certain duration, is below a certain duration, is equal to or not equal to (in seconds), then select this exclusion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>Allows you to look for calls longer than the duration entered</li>
<li><span class="keyword">Is less than: </span>Allows you to look for calls shorter than the duration entered</li>
<li><span class="keyword">Equals: </span>Allows you to look for calls equal to the duration shown</li>
<li><span class="keyword">Is not equal to: </span>Allows you to look for any call that does not match the duration entered</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_10.png" alt="Stats point criterion example" />
<h4>LCR code</h4>
<p>If you are using LCR (Least Cost Routing) and want to be informed when a call is made that doesn't use your chosen route, select <span class="button">LCR</span>, pick <span class="keyword">Does not begin with</span> and enter the preferred LCR in the <span class="reference">Value</span> field. If using more than one LCR, you may add several and comma separate.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find only exact matches</li>
<li><span class="keyword">Does not equal to: </span>To find any calls over alternative carriers</li>
<li><span class="keyword">Begins with: </span>To find calls for a partial LCR code</li>
<li><span class="keyword">Does not begin with: </span>To exclude calls over certain carriers</li>
<li><span class="keyword">Ends with: </span>To exclude LCR codes ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>Where the LCR code does not end with specific digits</li>
<li><span class="keyword">Contains: </span>To find a call on an LCR where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call on an LCR excluding certain numbers or portions of numbers</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_11.png" alt="Stats point criterion example" />
<h4>Response time</h4>
<p>If you are concerned about response times, you can set an exclusion to advise when response times above a pre-determined duration are made.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Is greater than: </span>Allows you to search for calls where the response time is longer than the number of seconds entered</li>
<li><span class="keyword">Is less than: </span>Allows you to search for calls where the response time is below the number of seconds entered</li>
<li><span class="keyword">Equals: </span>Allows you to search for calls where the response time equals that entered</li>
<li><span class="keyword">Is not equal to: </span>Allows you to search for calls where the response time differs to that entered</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_12.png" alt="Stats point criterion example" />
<h4>Start time</h4>
<p>If you would like to pick up any calls made after a certain time e.g. out of hours, select calls after and/or before a specific start time e.g. where start time is after 20:00:00 or start time is before 07:00:00.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>Filter for calls that started after this time e.g. after 08:00</li>
<li><span class="keyword">is less than: </span>Filter for calls that started before this time e.g. before 07:00</li>
<li><span class="keyword">equals: </span>Filter for calls that started at exactly this time</li>
<li><span class="keyword">is not equal to: </span>Filter for calls outside a particular time</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_13.png" alt="Stats point criterion example" />
<h4>Trunk access code</h4>
<p>If you want to pick up calls routed or not routed over a specific trunk access code use this exclusion.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>To find calls using only this trunk access code</li>
<li><span class="keyword">Does not equal to: </span>To find every call that went out not using this trunk access code</li>
<li><span class="keyword">Begins with: </span>To find calls that went out over a trunk access code that began with these digits</li>
<li><span class="keyword">Does not begin with: </span>To find calls that went out over any trunk access code excluding those that began with the digits entered</li>
<li><span class="keyword">Contains: </span>To find calls over any trunk access code where you only have a portion of the number</li>
<li><span class="keyword">Does not contain: </span>To find a call over any trunk access code which does not certain numbers or portions of numbers</li>
<li><span class="keyword">Ends with: </span>To find calls over any trunk access code ending with specific digits</li>
<li><span class="keyword">Does not end with: </span>To find calls over any trunk access code that does not end with specific digits</li>
</ul>
<p>An example of this exclusion can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_14.png" alt="Stats point criterion example" />
<h4>User</h4>
<p>If you want to look at all calls for a particular user or calls for everyone except a particular user, user this exclusion. Note that like all exclusions, this can be used in conjunction with other criteria.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>The 'user' in this context is the entity e.g. Equals 'London' or 'Joe Bloggs'.</li>
<li><span class="keyword">Does not equal to: </span>The 'user' in this context is the entity e.g. Does not equal: 'London' or 'Joe Bloggs'.</li>
</ul>
<p>In order to add a value, just click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add a channel.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15_1.png" alt="Alarm example" />
<p>The following window will appear. Drill up and down in the Directory in order to find the user that you want to add. Then click on the green
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Add Entity button" />
icon, as highlighted in red below.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15_2.png" alt="Alarm example" />
<p>An example of this alarm can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_15_3.png" alt="Alarm example" />
<h4>Weekday</h4>
<p>You may add this criterion to include or exclude certain days of the week.</p>
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">Equals: </span>Simply select the days of week you want the alarm to apply to e.g. Equals Monday, Tuesday, Wednesday, Thursday & Friday</li>
<li><span class="keyword">Does not equal to: </span>Simply select the days of week you not want the alarm to apply to e.g. Does not equal Saturday and Sunday</li>
</ul>
<p>An example of this alarm can be seen below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/alarm_exmpl_16.png" alt="Alarm example" />
<p>The example below shows an Exclusion set for Weekends and for Internal calls.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_5.png" alt="Stats Collector properties" />
<h2>Contents</h2>
<p>The contents page will show you data coming through. This is normally
used to check that call stats are being collected by TIM Plus. The
<span class="reference">Contents</span> page is normally used for troubleshooting.</p>
<p>The screen below shows calls coming through the system. If this page is
blank, you will not be collecting any call stats.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/stats_collector_properties_6.png" alt="Stats Collector properties" />
<p>Press the <span class="button">Refresh</span> button to refresh the statistics on that
page. It's so that you can verify that the stats point is
collecting data.</p>
<p>Press the <span class="button">Reset</span> button to clear
the statistics and reload them for the period that they cover, e.g.
"last week".</p>
|
Cost
To set up a filter based on the cost of calls, enter the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will filter calls whose cost is greater than
.| Criteria_filter |
|---|
| Value3 | 10 |
|---|
| Value1 | Cost |
|---|
| Value2 | Is greater than |
|---|
|
Destination
To set up a filter based on the destination of the call, enter the name of the destination in the box provided and select the appropriate operator. In the example below, the stats collector will filter calls whose the destination is
.| Criteria_filter |
|---|
| Value3 | France |
|---|
| Value1 | Destination |
|---|
| Value2 | Equals |
|---|
|
Dialled number
To set up a filter based on the number that was dialled, enter the dialled number in the box provided and select the appropriate operator. In the example below, the stats collector will filter calls whose dialled number begins with
.| Criteria_filter |
|---|
| Value3 | 074 |
|---|
| Value1 | Dialled number |
|---|
| Value2 | Begins with |
|---|
|
Duration
To set up a filter based on the duration of a call, enter the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will filter calls whose duration is greater than
seconds.| Criteria_filter |
|---|
| Value3 | 3600 |
|---|
| Value1 | Duration |
|---|
| Value2 | Is greater than |
|---|
|
LCR code
To set up a filter based on a Least Cost Routing (LCR) code, enter the relevant code in the box provided and select the appropriate operator. In the example below, the stats collector will filter calls whose LCR code ends with
.| Criteria_filter |
|---|
| Value3 | 680 |
|---|
| Value1 | LCR code |
|---|
| Value2 | Ends with |
|---|
|
Response time
To set up a filter based on response time, enter the the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will filter calls whose response time is less than
seconds.| Criteria_filter |
|---|
| Value3 | 5 |
|---|
| Value1 | Response time |
|---|
| Value2 | Is less than |
|---|
|
Start time
To set up a filter based on the time a call started, enter the start time in hh:mm:ss format in the box provided and select the appropriate operator. In the example below, the stats collector will filter calls who started before
.| Criteria_filter |
|---|
| Value3 | 09:00:00 |
|---|
| Value1 | Start time |
|---|
| Value2 | Is less than |
|---|
|
Trunk access code
If your telephone system uses trunk access codes to connect calls using specific channels, you can set up a filter based on calls made using these codes. To set up a filter, enter the trunk access code in the box provided and select the appropriate operator. In the example below, the stats collector will filter calls whose trunk access code is
.| Criteria_filter |
|---|
| Value3 | 5480 |
|---|
| Value1 | Trunk access code |
|---|
| Value2 | Equals |
|---|
|
User
To filter a particular user from the stats collection point, click on the
| Inlineimage |
|---|
| URL | /download/attachments/1310815/add_button.png |
|---|
|
icon to locate the user in the Directory; select the user and choose the appropriate operator. In the example below, the stats collector will filter calls for . | Criteria_filter |
|---|
| Value3 | John Smith |
|---|
| Value1 | User |
|---|
| Value2 | Equals |
|---|
|
Weekday
To filter calls for a particular day of the week from the stats collection point, choose the relevant weekday from the list provided and select the appropriate operator. In the example below, the stats collector will filter calls made on a Sunday.
| Criteria_filter |
|---|
| Value3 | Sunday |
|---|
| Value1 | Weekday |
|---|
| Value2 | Equals |
|---|
|
| HTML |
|---|
<a id="Contents"></a> |
Contents
The
tab allows you to check whether call stats are being collected by TIM Enterprise and it is generally used for troubleshooting purposes.| Screenshotmacro |
|---|
| Border | false |
|---|
| URL | /download/attachments/1671408/stats_collector_6.png |
|---|
|
Click on the Refresh button to refresh the statistics on that page and verify that the stats point is collecting data. If you click on the Reset button, you can clear the statistics and reload them for the period that they cover, e.g. last week.