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The leaderboard panel allows you to display your live call logging data organised in columns placed next to each other, in order to provide a visual summary of any call information you wish to monitor. The information content of each column displayed is determined solely by your selection and the leaderboard can show any combination of column types. The fonts and background of the panel are also customisable.
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To customize a leaderboard panel, click on the
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| URL | /download/attachments/4817206/pointer_button.png |
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toolbar button to switch to panel selection mode. Hover your mouse pointer over the leaderboard panel you want to customise and click on the
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| URL | /download/attachments/4817210/nut_button.png |
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icon, when it appears towards the top-right corner of the panel, as shown below:
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The Leaderboard panel properties window will open, containing the following tabs which will be described below:
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| URL | /download/attachments/2359402/leaderboard_panel_properties_1.png |
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Title
The
tab allows you to configure the properties of the panel title and of the leaderboard headers:
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The
tab allows you
to select the type of information you want to display in your leaderboard. Each column can comprise different call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users). For example, one column can show statistics for the total number of inbound calls on a daily basis, while in a different column you can display the same information, but for a different user group and on a weekly basis.
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To populate a leaderboard with call logging information, you first need to add configure a stats collector object to the Directory to collect data for the site, group or user you want the leaderboard to display. |
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The selected stats point will automatically feed all columns in the leadearboard, but each individual column can be set afterwards to use a different stats point. |
Select a call type
To select the type of call you want to display in this column, click on the
drop-down list and choose from the available options, as shown below:
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| URL | /download/attachments/2359402/leaderboard_panel_properties_6.png |
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To select the type of call information you want to display in each column, such as total duration, response time, etc., click on the
drop-down list and choose from the available options, as shown below:
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Click on the Add column button to add the column to the list and repeat the process if you need to add another column to your leaderboard panel.
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| URL | /download/attachments/2359402/leaderboard_panel_properties_8.png |
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To temporarily hide a column from your leaderboard panel, click on the
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| URL | /download/attachments/4817211/hide_button.png |
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icon, which will turn automatically into
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| URL | /download/attachments/4817211/unhide_button.png |
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to highlight , highlighting the column is hidden
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| URL | /download/attachments/2359402/leaderboard_panel_properties_17.png |
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If you want to use automatic paging, select the box provided. Alternatively, you can determine the number of rows you want the leaderboard to show per page, or select
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| Label | Show the first page only |
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. If the leaderboard has more than one page, you can set the rate at which
you want the pages
to should change, by entering a value in the
Page speed box.
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| Image | leaderboard_panel.png |
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| Video | leaderboard_panel_enterprise.mp4 |
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