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As with all reports produced by TIM Plus, each page of the report includes the following information:
- the report's title;
- the date and time that the report was generated;
- the name of the report, if applicable;
The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. The headers of this report are as follows:
| Header | Description |
|---|
| Time slot | The time period to which the other headers' results relate. |
Missed |  : The total number of missed calls.- Max: The maximum length of time a caller waited before abandoning the call (in seconds).
- Avg: The average length of time a caller waited before abandoning the call (in seconds).
|
Answered | - : The total number of answered calls.
- Ring time Max: The maximum length of time a caller waited before a call was answered (in seconds).
- Ring time Avg: The average length of time a caller waited before the call was answered (in seconds).
- Duration Max: The duration of the longest answered call (in hours, mins, secs).
- Duration Avg: The average length of all answered calls (in hours, mins, secs).
|
Outbound | - : The total number of outbound calls.
- Duration Max: The duration of the longest outbound call (in hours, mins, secs).
- Duration Avg: The average length of all outbound calls (in hours, mins, secs).
- Duration Total: The total duration of time spent on outbound calls.
- Cost Avg: The average cost of all outbound calls.
- Cost Total: The total cost of all outbound calls.
|
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