Leaderboard panel

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The leaderboard panel allows you to display your live call logging data organised in columns placed next to each other, in order to provide a visual summary of any call information you wish to monitor. The information content of each column displayed is determined solely by your selection and the leaderboard can show any combination of column types. The fonts and background of the panel are also customisable.

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The Leaderboard panel properties window will open, containing the following tabs which will be described below:

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Border false URL /download/attachments/2359402/leaderboard_panel_properties_1.png

Title

The

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Label Title

tab allows you to configure the properties of the panel title and of the leaderboard headers:

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The 

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Label Content

tab allows you to select the type of information you want to display in your leaderboard. Each column can comprise different call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users). For example, one column can show statistics for the total number of inbound calls on a daily basis, while in a different column you can display the same information, but for a different user group and on a weekly basis.

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Info
To populate a leaderboard with call logging information, you first need to add configure a stats collector object to the Directory to collect data for the site, group or user you want the leaderboard to display.

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Info
The selected stats point will automatically feed all columns in the leadearboard, but each individual column can be set afterwards to use a different stats point.

Select a call type

To select the type of call you want to display in this column, click on the

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Label Call type

drop-down list and choose from the available options, as shown below:

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Click on the Add column button to add the column to the list and repeat the process if you need to add another column to your leaderboard panel.

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Border false URL /download/attachments/2359402/leaderboard_panel_properties_8.png

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To temporarily hide a column from your leaderboard panel, click on the 

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URL /download/attachments/4817211/hide_button.png

icon, which will turn automatically into

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URL /download/attachments/4817211/unhide_button.png

to highlight , highlighting the column is hidden, as shown below:.

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Border false URL /download/attachments/2359402/leaderboard_panel_properties_17.png

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If you want to use automatic paging, select the box provided. Alternatively, you can determine the number of rows you want the leaderboard to show per page, or select 

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Label Show the first page only

. If the leaderboard has more than one page, you can set the rate at which you want the pages to should change, by entering a value in the Page speed box.

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Image leaderboard_panel.png Video leaderboard_panel_enterprise.mp4