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| Info |
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If you need to modify any of these settings, we strongly recommend to you contact our Technical Support team. |
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| Configuration option | Description | Default value | ||||
| RegName | The name of the person or organisation the software is licensed to | e.g. Tri-line | ||||
| RegNum | The license number | e.g.
| ||||
Features | A number associated with your registration code enabling certain system functions |
| ||||
Expiry | The software expiry date in dd/mm/yyyy format. | 0 = never expires |
BRANDING
| Configuration option | Description | Default value |
|---|---|---|
| VendorAppTitle | The text that appears on the left-hand side of the application | TIM Professional |
| VendorScreenTitle | The text that appears on the left-hand side of the title bar, before the ‘Registered to’ text | TIM Professional |
| WebRealmTitle | Sets the realm name for anyone accessing the system via its web interface. Only effective ; the feature is effective only when an HTTP authentication pair (username and password) is set. | TIM Professiona Web extensions |
| TechInfo0 | 1st line of of text in the Vendor information box within the Help|About section | Telephone ++44 2072652626 |
| TechInfo1 | 2nd line of of text in the Vendor information box within the Help|About section | or visit our website at |
| TechInfo2 | 3rd line of text in the Vendor information box within the Help|About section | http://www.tri-line.com/ |
| TechInfo3 | 4th line of of text in the Vendor information box within the Help|About section | Always quote your customer number |
HTTP EXTENSIONS
| Configuration option | Description | Default value | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
WebEnabled | Determines whether users on the network are able to access system functions via a web browser. | True | ||||||||||||
MultiUser | If set to
| False | ||||||||||||
WWWKeepTempReports | Sets whether or not the system immediately discards any temporary files that are created to produce reports | True | ||||||||||||
WWWServerIP | Integrated web server IP address. Used when generating reports and for the web interface. This is used for creating cyclical links (in emails and live reports) back to the internal web server. | 127.0.0.1 | ||||||||||||
WWWServerPort | Integrated web server port number. If default port is used, this does not need to be specified when entering web server IP. | 80 | ||||||||||||
WWWBind | Setting this option to
| False |
IP Connectivity
| Configuration option | Description | Default value | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
IPPBXEnabled | If set to True, enables IP-PBX Connection Parameters | False | ||||||||
IPPBXIP | PBX IP address used by IP-PBX Connection Parameters | 192.168.0.1 | ||||||||
IPPBXPort | IPPBX port number used by IP-PBX Connection Parameters | 4001 | ||||||||
IPPBXUsername | IPPBX username for logging into the PBX |
| ||||||||
IPPBXPassword | IPPBX password for logging into the PBX |
| ||||||||
IPScript | IPPBX script used for logging into the PBX | maximiser.ips | ||||||||
TCPIPScout | If set to
| False | ||||||||
TCPDataPort | Telnet server port number used by the Telnet server; it is effective only when
| 23 | ||||||||
TCPServerIP | Sets the IP address or host name of the TCP/IP remote PBX data socket. | 127.0.0.1 | ||||||||
TCPBind | Determines whether the TCP/IP remote PBX data socket is bound to the IP address/name and port as specified in the
| False |
Display Options
| Configuration option | Description | Default value | ||||
|---|---|---|---|---|---|---|
LCVGridLines | If set to
| False | ||||
BarColour | Change colour of bar graph generator. | 000080 | ||||
BarBackColour | Change colour of bar graph generator. | ffffff | ||||
HighlightColour | Specifies the colour for highlighting qualifying calls. | ffb0b0 |
Options
| Configuration option | Description | Default value | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
MultiTask | Determines whether a user can access other system functions whilst data is being processed, or whether they must wait until it has finished. | True | ||||||||||||||||||||||||
CurrencySymbol | Sets the currency symbol used throughout the system, including web reports. | £ | ||||||||||||||||||||||||
PBXTemplate | The default PBX template used by the application within the
| internal.tdt | ||||||||||||||||||||||||
DefaultTariffTable | The default tariff table used by the system when routing doesn't specify another one to be used. | BT | ||||||||||||||||||||||||
MinimumDialledDigits | Minimum dialled digits defined in
| 3 | ||||||||||||||||||||||||
DCSearchDigits | Dial code search complexity in
Specifies the number of digits (starting from the leftmost) from which to start matching any dialled number in all tariff tables; e.g. 01614199999 would start searching with 016141 using the default settings. | |||||||||||||||||||||||||
| DiscardedPath | The name and location of the call data discard file | \bad.pbx | ||||||||||||||||||||||||
| FileScout | If set to
File scout can be stopped by moving the mouse over the status text whilst pressing the
| True | ||||||||||||||||||||||||
SerialScout | Sets whether the system responds to data packets received via the local serial port of the PC. | False | ||||||||||||||||||||||||
DirectWMScout | Turns on TIM’s ability to receive call data via Windows Handle Messaging, which allows applications to send data to eachother without the need to employ networking or shared disk writing/reading. NetPBX is the only other application allowed to send data to TIM in this way. | False | ||||||||||||||||||||||||
ShowExtensionNamesInLiveView | If set to
| True | ||||||||||||||||||||||||
SaveUnknownItems | Sets whether or not the system saves newly-discovered items (extension and trunk numbers) into the
If set to
| True | ||||||||||||||||||||||||
LogChanges | Stores any significant system changes. If this is missing, it defaults to
Significant system changes include:
| history.log | ||||||||||||||||||||||||
| OverflowFile | Sets the path to the file that will store overflowed data received via the other methods of data delivery. This is not normally used, but is provided in case of emergency. | \timoverflow.pbx | ||||||||||||||||||||||||
OverflowTimeout | Sets the length of time (seconds) that the system will wait when trying to process any data arriving in its
| 10 | ||||||||||||||||||||||||
| LiveStats | Enables or disables the built-in live statistics as used in call centre applications and which are accessible via the web interface in the form of SSI variables. Can also be set on the
| True | ||||||||||||||||||||||||
AlwaysPromptUpdate | Sets whether or not the system prompts the user to update their previous call records when a change has been applied to the extensions or trunks configuration. | True | ||||||||||||||||||||||||
AlwaysPromptNewItems
| Sets whether or not the system prompts the user to save newly-discovered items, such as extensions or trunks, before making changes to the configuration of their extensions or trunks. | True | ||||||||||||||||||||||||
TempFileExpiry | Sets the life of a temporary file. The units are days and may be expressed in fractions of days, e.g. ( 1/24 = 0.041 is approximate to 1 hour).
| 14 | ||||||||||||||||||||||||
ShowHighlights | Enables highlighting of call records in call view that meet a specific criteria. | True | ||||||||||||||||||||||||
HighlightDuration | When
| 1800 | ||||||||||||||||||||||||
HighlightCost | When
| 5.00 | ||||||||||||||||||||||||
HighlightNumber | Specifies the (partial) dialled number of a call which, if matched, it will be highlighted - assuming call highlighting is enabled.
Allows multiple values to be comma-separated, based on a dialled number.
| 09* | ||||||||||||||||||||||||
UseLocationTable | Instructs the system to change the destination of custom dialled numbers as defined in the
Currently does not work with CLI numbers. | True | ||||||||||||||||||||||||
InternationalPrefix | Allows the international dialling prefix to be customised, from the default value. | 00 | ||||||||||||||||||||||||
ShowOnlyExtnNames | If set to
| True | ||||||||||||||||||||||||
ShowOnlyAccNames | When enabled, shows only account names instead of account numbers, if account numbers are specified. | False | ||||||||||||||||||||||||
GlobalHighlights | The
| True | ||||||||||||||||||||||||
TrunkNumberModifier | Allows the user to amend both the extension number and/or trunk number, as taken from the raw call data. By specifying a value for either of these CFOs, the amount specified will be added to the number as received in the data from the telephone system. For example, if
These options can help when you need to move extension or trunk numbers out of a certain range. The modified trunk and extension values will be stored in the database with the modified trunk number. However, however, the
| 0 | ||||||||||||||||||||||||
| ExtnNumberModifier | See
|
| ||||||||||||||||||||||||
AEI |
| 0 | ||||||||||||||||||||||||
| SaveRawBackup |
| False | ||||||||||||||||||||||||
SWFL |
| e.g. 1719 | ||||||||||||||||||||||||
ShowDiagnostics | Indicates whether or not the main screen shows socket diagnostic information at the top-left corner. It is set on/off by ticking
| False | ||||||||||||||||||||||||
IncrementalSpool | When set to
| True | ||||||||||||||||||||||||
SpoolFolder | When this option is present, the system looks for the
If the
| \Program Files\Avaya\IP Office\SMDR\SMDR_Output\ | ||||||||||||||||||||||||
SpoolFiles | When this option is present, the system processes only the named file as a
| SMDR.CSV
| ||||||||||||||||||||||||
prependCLIZero
| If set to
To disable this features, set the option to
|
| ||||||||||||||||||||||||
LastIncrementalCDR | This option is used in conjunction with
| "" |
EMAIL SETTINGS
| Configuration option | Description | Default value | ||||||||
SMTPHost | Sets the SMTP host name or IP address as defined within the
| mail.yourcompany.com | ||||||||
SMTPPort | SMTP port number that the email server is listening on, as defined in
| 25 | ||||||||
SMTPServerName | Sets the server name under which the system masquerades when negotiating a connection with the SMTP mail server. Some SMTP hosts will communicate only with designated named servers. This option can also be set within the
| Call-logger.yourcompany.com | ||||||||
SMTPMailFrom |
| |||||||||
EmailSRLinkOnly | Instructs the system to send only a link back to a pre-manufactured file holding the information for a report. It is sent in place of the actual report data where some e-mail systems cannot correctly handle embedded images and other data. | True |
...
| Configuration option | Description | Default value | ||||||||||||||||||
CGDivisor | Used by the Call Geography Report, when ChargeBands do not exist, ; can be used to classify calls. | ChargeBand | ||||||||||||||||||
BillTaxRate% | Sets the sales tax (without the % mark) that is applied to billing reports only. | 17.50 | ||||||||||||||||||
Report#Extra | A string to be prepended to the URL of a report before it is submitted to the report engine. It is used to override certain report settings or apply settings that are commonly used and the user does not want to repeatedly select. A setting is provided for each Report ID (# can be replaced with the report's ID). Two new parameters are added to the Billing Report so that a Call Geography summary is shown on the bill, and a further one to remove call itemisation. The parameters are:
The parameters can be appended to the
|
| ||||||||||||||||||
CustomiseReport1 | Enables or disables the use of
| False | ||||||||||||||||||
Report1Headers | Specifies the column headers if
| Date & Time,Extension,DialldNumber,CLI,Destination,Trunk,Trunk Name,Time To Answer,Duration,Cost | ||||||||||||||||||
Report1Fields | Specifies the column headers if a particular extension is selected after drilling down to this level. | 5DateTime,Extension,DialledNumber,CLI,Destination,Trunk,TrunkName,Response,Duration,Cost0 | ||||||||||||||||||
Report1ColWidths | Specifies the widths of the columns above. | 16,10,10,10,10,10,10,8,8,8 |
AutoArchive
| Configuration option | Description | Default value | ||||||||||||
AAEvery | Sets the number of days between each
| 0 | ||||||||||||
LastAADate |
| 1000 | ||||||||||||
AutoRestartHour | Sets the hour of the day (0-23) the system will automatically restart itself, giving time to purge temporary files and compact the calls database, if enabled. Default value of
| A | ||||||||||||
LastRestartID |
| e.g. 37091 |
...
| Configuration option | Description | Default value | ||||||||
AlertDisk1 | Urgent/Critical Alerts log file name and path as defined in Setup|System tab. | \alert1.log | ||||||||
AlertDisk2 | Warning Alerts log file name and path as defined in Setup|System tab. | \alert2.log | ||||||||
AlertDisk3 | Information Alerts log file name and path as defined in Setup|System tab. | \alert3.log | ||||||||
AlertEmail1 | Email address(es) to send Urgent/Critical Alerts notification to. |
| ||||||||
AlertEmail2 | Email address(es) to send warning Alerts notification to. |
| ||||||||
AlertEmail3 | Email address(es) to send information Alerts notification to. |
| ||||||||
IATTrigger | Specifies the time (in minutes) after which, if no activity has been logged, an alarm is produced as part of the Inactivity Timer feature. | 0 | ||||||||
IATExcludeDays | Specifies the days (in the abbreviated form of
| Sat Sun | ||||||||
IATExcludeHours | Specifies the hours, separated by spaces, during which the Inactivity Timer will not be activated if no data is logged. For example, an organisation whose telephone system is usually inactive outside the hours of 8am and 6pm might include
| 00 01 02 03 04 05 06 07 18 19 20 21 22 23 | ||||||||
IATAudible | Specifies that in the event of an alert (as part of the Inactivity Timer feature), in addition to notifying the system administration by e-mail or logging to a file, the PC’s internal bell is also sounded every second. This could be used to ensure that an administrator who is nearby the PC is notified of the inactivity as soon as it occurs. | False | ||||||||
DefaultSTDCode | Default local area code as defined in
| 020 |
Optional Options
| Configuration option | Description | Default value | ||||||||||||||||||||||||
AARemoveCalls | It is used to determine whether or not calls are deleted from the database when backed up, using the Automatic Archive feature; it can take a True or False value. |
| ||||||||||||||||||||||||
ComplicateCallReference | Prefixes the call reference element
| True | ||||||||||||||||||||||||
ConciseGraphs | It specifies the Y-axis in the Trunk Busy report scales, according to the total number of trunks configured in the software or the total number of trunks in the set of data being reported on. | True | ||||||||||||||||||||||||
EXEName | Specifies the executable file, mainly used in conjunction with the auto restart function ( check the
| tim.exee | ||||||||||||||||||||||||
FileScoutInterval | Sets the interval at which the system scans for call data files in its
| 1 | ||||||||||||||||||||||||
ForceUserFolders | Allows separate HTML content to be forced upon a particular web user. It determines whether or not the web server draws its content from the current user's home folder, which is defined as the username within the
Normal rules about the default document being INDEX.HTML appl. | False | ||||||||||||||||||||||||
HighlightExtn | It specifies a particular (partial) extension number to be highlighted when a call from or to that extension(s) is made. |
| ||||||||||||||||||||||||
HighlightExtnGroup | Specifies a particular (partial) extension group to highlight, if a call is made from or to an extension within that group. |
| ||||||||||||||||||||||||
KeepLiveViewData | Determines whether or not the information displayed in the
| Trues | ||||||||||||||||||||||||
LookupUserNamesFirst | This option instructs the system to look at an extension's label in order to determine its extension number, contrary to the default setting, which is to lookup up a number to determine the label/name. This CFO is immediately configurable in the
|
| ||||||||||||||||||||||||
LoopTCP |
| False | ||||||||||||||||||||||||
MAPIPassword | Sets the password for the MAPI profile being used, when sending e-mail using the MAPI transport method. |
| ||||||||||||||||||||||||
MAPIProfile | Sets the profile name to be used when the system sends e-mail using MAPI transport, instead of SMTP. |
| ||||||||||||||||||||||||
MaxDBSize | Changes the default database size from 2000000000. Commas can be used to separate the zeros, but will be ignored. Used in conjunction with
| [2000000000] | ||||||||||||||||||||||||
NDSHost | Implemented Nettel integration into TIM where each call that is processed is sent to Nettel, whereupon a decision is made by that server as to whether or not to update its own extension status. This is in addition to TIM's own extension status facility. By having this option enabled, call processing is drastically slowed down because, because for each call that is processed, a connection is made to a remote server. | |||||||||||||||||||||||||
| NDSPort | The facility is enabled simply by specifying a non-zero value for NDSHost - along with NDSPort - both specifying the TCP/IP connectivity values to the Nettel Data Server (i.e. not the telephony engine). | 8 | ||||||||||||||||||||||||
NewStationUsersGroup | Defines the name of the extension group to which any phantom extensions are added in case station usernames are used instead of extension numbers. | Station Users | ||||||||||||||||||||||||
OverrideMarkup | Used to override any mark-up that is selected when producing a Billing Report. Even if the user sets their own mark-up, this setting will take precedence. Specify as a percentage without entering the
The value used is | Label | is 100 + "markup value". For example, if the mark-up required is 32%, the command used would be:
|---|
| Keywordmacro | ||
|---|---|---|
|
Using values less than 100 will result in a mark-down of call charges.
OverrideSurcharge
Used to override any surcharge that is selected when producing a Billing Report. Even if the user sets their own surcharge amount, this setting will take precedence. The currency symbol id is not required to be included.
For example, if a surcharge of 65p is required the command would be:
Keywordmacro Label OverrideSurcharge = 0.65
PieColour
Specifies the colour to paint each segment in any pie charts. The value should be specified in the HTML - HexRGB style, e.g. ff00ff. For the Call Geography report, the # specifies the slice of the pie chart corresponding to its associated dialled number. For example,
| Keywordmacro | ||
|---|---|---|
|
RawBackupFile
See
| Referencemacro | ||
|---|---|---|
|
\RAWBACKUP.PBX
RestartDelay
Specifies the length of time (seconds) the system has to wait, following a request, before it restarts. Increasing this setting allows more time for tasks such as closing the database.
5
RPCSecurity
Used in conjunction with the Nortel CDRServer connection object, in order to connect to Nortel BCM PBXs. The installation package includes
| Keywordmacro | ||
|---|---|---|
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| Keywordmacro | ||
|---|---|---|
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| Keywordmacro | ||
|---|---|---|
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| Keywordmacro | ||
|---|---|---|
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Alternatively,
| Keywordmacro | ||
|---|---|---|
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1
SaveRawBackup
It allows you to store an exact copy of the data sent from the PBX.
False
ShowDBMeter
When enabled, displays a database size meter on the main screen with the percentage full in numbers number to the right of the icon, in the status bar. The icon will fill with red, as a percentage of the max database size . Default database size is (2Gb). When disabled, shows a database icon with a green tick on top.
See also the
| Referencemacro | ||
|---|---|---|
|
False
ShowExtnNamesOnly
StartStationUserExtn
Sets the beginning of the range at which the system starts to find a spare extension against which to allocate a Station User.
9000
StatsFor
Sets a particular extension group to monitor for the Live Statistics function, if enabled. Partial entries are acceptable, e.g.
| Keywordmacro | ||
|---|---|---|
|
*
StripDigits
Strip initial n digits from the dialled number.
0
TCPTimeout
Specifies in seconds, how long the system waits for inactivity on the TCP socket when a remote site sends data to the host; the value cannot exceed 60.
5
TimeStampData
When enabled, a timestamp is added to each CDR that is received over an IP-PBX connection. This happens before the local backup is performed, so that old data preserves their dates and times. The default behaviour for this feature is disabled, in order to maintain backward compatibility.
False
TrackHeaderXXX
If the
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HTTPAuthPair
A base64-encoded string containing the username and password needed to access the system's web functions. This is no longer used; it was superseded by the
| Referencemacro | ||
|---|---|---|
|
ControlPattern
Allows lower strength license checking. Possible values are 1, 2 or 3 and relate to the bit-wise settings, as follows:
| Bit Number | Description |
|---|---|
1 | Use volume serial number. The user is able to select on which drive the copy protection is applied, e.g. note the backslash, since this is a volume entry |
2 | Use physical hard disk serial number. For physical hard disk-only copy protection, avoiding volume changes caused by Terminal Services clients, for example |
It is important to only use these features in case of copy protection issues, such as when the user remotely logs on to the machine running the application, through a type of Terminal Services -type session, which alters volume information.
ControlDrive
C:\
DefaultLocalBand
User can localise a particular tariff table to a specific band;.
Local