The system permits a manual obfuscation of a call calls using a DTMF key sequence at the user's handset. When a user enters a specified sequence of digits, the obfuscation begins, and any audio will be immediately and irreversibly overwritten with the tone specified in the
| Referencemacro |
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| Label | /audio/obfuscation/tones/ |
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section of the
file. To stop obfuscation, the
key sequence must be entered, whereupon the audio will be written normally to the call's stream.
The
and
key sequences can be defined in the
file located in
| Referencemacro |
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| Label | {app}\ProgramData\Tri-Line\Echo |
|---|
|
, using the
and
attributes elements. The following
snippet is an example of a configuration to enable manual call obfuscation when a user enters
| Code Block |
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<audio>
<obfuscation>
<dtmfStart>**</dtmfStart>
<dtmfStop>##</dtmfStop>
<dtmfTimeout>2000</dtmfTimeout>
<stopTimeout>5000<<stopTimeout>50000</stopTimeout>
<toneFile>
<default>{app}/tones/alaw.wav</default>
<codec id="0">{app}/tones/ulaw.wav</codec>
<codec id="8">{app}/tones/alaw.wav</codec>
</toneFile>
</obfuscation>
</audio>
|
The
attribute element was provided to prevent a situation where extra digits have been erroneously entered, and therefore making it impossible to enter the correct sequence. After the specified DTMF timeout has passed, all the digits previously entered will be cleared. This also ensures that obfuscation does not occur during normal negotiation of DTMF telephone selection menus (inbound or outbound). To set a DTMF entry timeout, specify the value (in milliseconds) using the
element.
Additionally, an obfuscation timeout can be specified to automatically stop the obfuscation after a specified period of time, to prevent the entire remaining call from being obfuscated in case the user forgets to manually stop the obfuscation. This timeout period can be specified (in milliseconds) using the
element.
| Info |
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For the changes to take effect, access the Windows Services and restart the Echo service. |
Custom tones
Custom tones can be added to the call recorder in order to obfuscate part of a call recording. Since the tones are raw byte data that replace portions of the original WAV audio, they must respect the codec of the original file, e.g. a-law, u-law, etc., and use the same sample size and rate, e.g. 16-bit, 8 KHz.
Once the files have been encoded accordingly, they should be copied to the following location:
| Referencemacro |
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| Label | {app}\ProgramData\Tri-Line\Echo\tones |
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.To enable the system to use these custom tones during the obfuscation, open the
file, located in | Referencemacro |
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| Label | {app}\PrgramData\Tri-Line\Echo |
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|
and add the following snippet, specifying the filename of the custom tone using the element. The attribute determines the codec type, e.g. "0" = u-law, "8" = a-law, as per RFC3551 (page 32). A element can also be added as the fall-back tone to use.| Code Block |
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<audio>
<obfuscation>
<toneFile>
<default>{app}/tones/alaw.wav</default>
<codec id="0">{app}/tones/ulaw.wav</codec>
<codec id="8">{app}/tones/alaw.wav</codec>
</toneFile>
</obfuscation>
</audio> |
| Info |
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A <default> element can be added as the fall-back tone to use. |