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hese These instructions help you configure your Nortel/Avaya BCM (v4.0+) phone system version 4.x+ to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Pbxsummary
Supportfiles1Nortel Avaya BCM.TDT
Supportfiles2Nortel Avaya BCM.TDS
Requiredtask1Configuring the SMDR output
Requiredtask3Create a CDR User
Requiredtask2Configuring TIM Plus
ConnectionActive connection

 

...

RequiredTask1Configure the SMDR output
RequiredTask2Configure a CDR user
RequiredTask3Configure TIM Plus

HTML
<a id="Configure the SMDR output"></a>

Configuring your SMDR output

Follow the steps below to configure your Nortel/Avaya BCM to output SMDR data to TIM Plus:

  1. Log in to the BCM Element Manager.
  2. On the Task Navigation Panel, click the Configuration tab.
  3. Click on Telephony.

  4. Click on Call Detail Recording.

  5. In the Call Detail Recording panel that appears, configure the options as below:

    SMDR fieldValue
    FormatNorstar
    Report TypeAll
    LanguageEnglish
    Date FormatMM/DD/YY
    Header FormatLine/Station
    Filter TypeAll
    Feature Code F9Leave as default
    Minimum Call DurationLeave as default
    Hospitality RecordsLeave as default
    Include DNIS InfoEnable
    Include CLID with call typeEnable
    Include Long CLIDLeave as default
    Use answer supervisionLeave as default
    Display connection characterLeave as default
    Suppress digits after connectLeave as default
    Maximum digits after connectLeave as default
HTML
<a id="Configure a CDR user"></a>

CDR User

To enable TIM Plus to connect to your Avaya BCM, you need to create a

Referencemacro
LabelCDR User
 under the 
Buttonmacro
LabelSystem
 option in the BCM Unified Manager configuration utility.

HTML
<a id="Configure TIM Plus"></a>

Configuring TIM Plus

Follow the steps below to configure TIM Plus to collect SMDR data from your Nortel/Avaya BCM:

  1. Log in to TIM Plus and click on the Directory tab.
  2. Choose the site you want to configure and click Properties.
    Screenshotmacro
    Borderfalse
    URL/download/attachments/4817069/avaya_bcm_2.png
  3. In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  4. In the Connection method field, select Actively connect to PBX from the drop-down list.
  5. In the Host field, enter the IP address of your Avaya BCM.
  6. In the Port field, enter 4000.
  7. In the Username field, enter the username of the CDR user you configured in the BCM Unified Manager utility (above)
  8. In the Password field, enter the password for the CDR user.
  9. In the Connection script field, select Avaya BCM v4 from the drop-down list.
  10. Click on the Save button to apply the settings.