Avaya Norstar

These instructions help you configure your Avaya Network Alchemy your Avaya Norstar to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Please contact our Technical Support to obtain the Avaya Norstar support files:

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Configuring your SMDR output

Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Plus. You must perform these operations from a system programming phone:

1. On your programming phone, press the Feature key, followed by 9* 2 to access the CLI menu.
2. Press Next to display the Printer settings showing the baud rate that the data is sent at. To change this value, select Change and choose a new baud rate.
3. Press Next to display the Format settings.  Ensure this is set to Norstar.
4. Press Next to show Report settings.  Ensure this is set to All.
5. Press the Rls button to complete the programming steps.

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Installing NetPBX

The Avaya Norstar phone system sends SMDR information via a serial connection to the computer running TIM Plus.  To collect serial data, you first need to install the netpbx software. For setup instructions, click on the link below:

Install and configure NetPBX

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Configuring TIM Plus

Once NetPBX is configured and collecting data, log in to TIM Plus and perform the following steps:

1. Click on the Directory tab.
2. Choose the site you want to configure and click Properties.
   

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3. In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
4. In the Connection method field, select No connection required from the drop-down list.
5. Click on the Save button to save settings.