Cisco UCM / Business Edition (Call Manager) version 5 to 15

These instructions help you configure your Cisco UCM version 5.0 - 8.6 to 15 to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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<a id = "Create Cisco Application User for AXL sync"></a>

Create Cisco Application User for AXL sync

To enable TIM Enterprise to query the Cisco database, you need to create an Application User on your Cisco UCM. Follow the steps below to complete this task:

1. Connect to the web management interface of your UCM node and select Cisco Unified CM Administration from the Navigation drop-down list.

2. Log in to the system and click User Management from the main menu. Select Application User from the drop-down list.
   Click Add New to create a new user:

   User ID:  TIM_AXL 

   Password: C1sco 

   Confirm Password: C1sco
   

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   Warning
   The credentials above are shown as an example. In the interests of security, you should choose your own values.

3. Scroll down to the Permissions Information section and click Add to User Group.
4. In the new window, enter Standard Tab and then click Find. Tick the Standard TabSync User box,  and then click on the Add Selected tab.
   

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5. Click Save to apply the settings.

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Configuring Cisco AXL sync

Follow the steps below to configure TIM Enterprise to synchronise with the directory of your Cisco UCM:

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<a id="Configure TIM Enterprise to receive data by FTP"></a>

Configuring TIM Enterprise to receive data by FTP

Follow the steps below to configure TIM Enterprise to receive data from your Cisco UCM:

1. Click on the Directory tab.
2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
3. A new window will open, displaying the general properties of your PBX object. Select Cisco UCM 5+ from the Data format list and tick the 

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   Label Keep a local backup of data

   box, as shown below:
   

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4. Click on the Connection tab and select Receive FTP transfers from PBX from the Connection method list.
5. In the Username field, enter a username for FTP/SFTP transfers, e.g. TIM .
   
6. In the Password field, enter a password for FTP/SFTP transfers, e.g. Ciscoftp .
7. Click on the Save button to apply the changes.
   

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<a id="Set up FTP/SFTP in Cisco UCM"></a>

Set up FTP/SFTP in Cisco UCM

You will need to configure your Cisco UCM to send the CDR data to TIM Enterprise. Note that the UCM can be configured with cluster wide or server specific settings, depending on how the system maintainer has installed it. Please note that, by default, CDR records are turned off.

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