<a id="What are blacklisted users?"></a>

What are blacklisted users?

Blacklisted users are created in the system when your software license is insufficient for the number of users logged picked up in the systemDirectory. The users will be blacklisted at random and they will not be logging calls.

To identify the total number of users currently logged in the system, point your mouse cursor at the tab TIM Plus/Enterprise is running in to display your license usage and license count. If you are over your allotted amount of users you can run a follow the next set of instructions to get back below your current count to begin logging all calls again.

To identify the total number of users currently logged in the system, you can run an

The report will display all users currently logged the total number of users picked up in the system;.

If the total number of users exceeds your license count, you can contact can contact our Sales department o team to purchase more licenses for your users, alternatively you can check if any of the following applies:

• DDI numbers are picked up as extensions, in which case you can Merge a DDI with its merge the DDIs with their extension number, or Set users to ReferencemacroLabelDo set them to not log calls
• you have old extensions that you don't wish to monitor, in which case you can set the user to ReferencemacroLabelDo not logthese extension to not log calls

<a id="Setting users to not log calls"></a>

Setting users to

...

not log calls

Follow the steps below to set a user to not log calls:

1. Locate the extension you want to set to

   Referencemacro
   Label Do not log

   in the Directory

...

1. , click on it and select

   Referencemacro
   Label Properties

   .
   

   Screenshotmacro

...

1. URL /download/attachments/13435587/blacklisted_users_3.png

2. Click on the

   Buttonmacro
   Label

...

1. Features

   tab and tick the box

   Keywordmacro
   Label Do not log calls for this user

   , as shown below:

   Screenshotmacro
   Border false URL /download/attachments/13435587/blacklisted_users_4.png

<a id="Merging a DDI with its extension"></a>

Merging a DDI with its extension

Follow the steps below merge a DDI with its extension in TIM Enterprise:

1. Locate in the Directory the extension number whose DDI you want to merge, click on it and select

   Referencemacro
   Label Properties

   .

   Screenshotmacro
   URL /download/attachments/13435587/blacklisted_users_3.png

2. A new window will open, displaying the general properties of the selected object. In the

   Referencemacro
   Label Alternative ext

   field, enter

...

1. its DDI number and click on the 

   Buttonmacro
   Label Save

   button, as shown below:

   Screenshotmacro
   Border false URL /download/attachments/13435587/blacklisted_users_5.png

2. Locate the user object created for the DDI number in the Directory, click on it and select 

   Referencemacro
   Label Delete

   to remove the object from the Directory, as shown below:

   Screenshotmacro
   URL /download/attachments/13435587/blacklisted_users_6.png