Call View

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Field name	Description
Date	The date the call started
Time	The time the call started
Source	The place from where the call originated
Route	The information displayed in this field is determined by the type of call: for incoming calls, this shows the CLI of the caller; for incoming internal calls, this shows either the caller's username or extension number; for outgoing calls, this shows the dialled number.
Destination	The information displayed in this field is determined by the type of call: for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available; for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list; for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
Response	The time it took for the call to be answered (in seconds)
Duration	The duration of the call (in hours, minutes and seconds)
Cost	The cost of the call
CLI	The telephone number of the remote caller for inbound calls
Dialled number	The number that was dialled in order to reach a particular destination
Source name	The name of the person who made the call
Source ID	The ID of the person who made the call
Destination name	The name of the destination called, e.g. Manchester, Tri-Line, London
Destination ID	The ID of the destination called
Tariff	The name of the tariff table that was used to cost the call, e.g. BT
Tariff band	The specific tariff band that was used to cost the call, e.g. International, National, Mobile etc.
Account code	The account code associated with the call
LCR Digits	The Least Cost Routing (LCR) digits used to route the call
Trunk access code	The trunk access code used to access a group of channels
Data source	The location where the call originated
Call reference	Any call reference number associated with the call
Flags	Any flags associated with a call, as described below: The call has no associated voice recording The call has an associated voice recording; click on the icon to listen to the call The call has not been scored; click on the icon to score the call The call has been scored; click on the icon to review scoring information for the call The call has not been annotated; click on the icon to add a note to the call The call has one or more associated notes; click on the icon to review the note(s) The call has no related transfer legs The call has related transfer legs; click on the icon to view all transfers associated with the call
Voice location	The unique ID of the call recording device that captured audio for the call
Voice filename	The unique call reference identifying any voice recording associated with the call