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Summary_list
Task1Restarting the CDR services
Task2Importing historic data from Cisco UCM

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 <a id="Restart the CDR services"</a>

Restart the CDR services

If you stopped receiving data from your Cisco UCM, you need to restart the CDR Services on the Publisher node.

Warning

DO NOT delete the 

Referencemacro
LabelCall Accounting
and
Referencemacro
LabelBilling
server, as this will remove any CDRs that have not been sent.

To restart the CDR services, login to the Cisco Unified Serviceability screen and select Tools -> Control Center -> Network Services from the main menu. Locate the

Referencemacro
LabelCDR services
section in the list and restart the following services in the order specified below;

  1. Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
  2. Cisco CDR Repository Manager
  3. Cisco CDR Agent
  4. Cisco CAR Scheduler (if sending CMRs)

Screenshotmacro

CDRs should now be sent to the configured Call Accounting and Billing server, i.e. the machine running TIM Enterprise.