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| Task5 | Deleting a User user group |
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| Task1 | What is a User user group? |
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| Task2 | Adding a User user group |
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| Task3 | Configuring a User user group |
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| Task4 | Renaming a User user group |
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What is a
...
user group?
User groups are containers of users and they often A user group is a container of individual users, and together they mimic the organisational structure of your company, allowing senior management to report on calls by department. Access to the Directory can be restricted to one specific user group, so that managers can report only on their own department. For information on how to apply these restrictions, refer to the Web users sectionenabling you to run reports on, and restrict access to, parts of the TIM Plus directory.
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The Discovered Users folderWhen you first configure the system and your extensions start to populate the Directory, a default folder, called Discovered Users is created automatically in the system. Its function is to pick up and store the newly discovered extensions and if renamed or deleted, it will be recreated in the Directory, as soon as a new extension is being picked up.
When you have created your own user groups in the Directory, you can move extensions from the Discovered Users folder to the newly created ones. For information on how to move users from one group to another, check the Moving a user between two groups section
A special user group, , is automatically created in TIM Plus to harvest hitherto-unknown user information from the call data received from your telephone system. Over time, when all possible users have been collected by the Discovered Users folder, you can create your own user groups based on the structure of your organisation, and move users into these new groups.
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Adding a
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user group
To add a new user group to the Directory, select the
tab from the Groups panel and click on the
Add button
at the top-right of the Groups panel.
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A new window will appear, allowing you to add the name of the group and its associated pilot/hunt group number, if applicable.
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Click on the Add button to add the new group to the Directory.
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If you are synchronising with a third party system, e.g. use synchronisation, such as Cisco AXL, you will automatically pick up the user groups as they are configured in your phone systemneed not manually configure user groups, since TIM Plus automatically imports users from your telephone system, placing them in their respective groups. |
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Configuring a
...
user group
To configure the properties of a user group, highlight the group you are interested in want to configure and click on the Properties button at the top-right corner of the panel:
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A new window will open, where you can configure the properties of your the user group. Each tab in the
window
will be explained is described below:
General
In the
tab you can edit the name of
your the user group and
the its associated pilot
/hunt group number, if applicable.
The name is usually related to the role the group plays in your internal organisational structure, e.g. Accounts, Sales, IT etc.| Screenshotmacro |
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The
tab gives you the option to exclude the currently
-selected group from being logged
or recorded in the system - assuming a by TIM Plus. If call recording
device is attached to TIM Plusintegration is enabled, you can also exclude calls from being recorded.
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The following options can be enabled or disabled in this panel:
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| Do not log |
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| Calls to and from this user group will not be logged by TIM Plus. In addition, if integrated call recording is used, no audio recordings will be available |
| Do not record calls | Calls to and from this user group will not be recorded, if integrated call recording is in use |
| Exclude users from call statistics | Collection of statistics will not be performed for calls to and from this user group |
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Your software license user capacity does not include users inside groups whose Do not log option is enabled. |
Alarms
TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.
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To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple e-mail addresses, separate each one with a semicolon.
Charge
This The
allows tab gives you
the ability to add a percentage markup to all calls in the selected group. To apply the charge, enter the percentage by which you would like to mark up calls, as shown below:
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Tariff
The Tariff tab allows gives you the ability to select the a default tariff table to use when costing calls made by users from in this group.
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By default, TIM Plus is supplied with a standard tariff table for the country of installation, which automatically includes details of national, international and mobile/cellphone dial codes. Bespoke tariffs can also be provided on request. |
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Renaming a
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user group
To rename a user group, locate the entity it in the Directory and click on the Properties tab button.
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A new window will open, where you can rename specify a new name for the group. Click Save to apply the changes.
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Deleting a
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user group
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PLEASE NOTE: When you are deleting delete a user group, you are deleting all the information contained within the that group, including all users and the calls associated with those users! |
To delete a user group from the Directory, select the group you want to remove and click on the Properties button. In the new window that opens, you have the option to delete the selected group. You will be asked to confirm the deletion, in order to prevent groups being deleted accidentally.
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The Group properties window will appear. Click on the Delete site tab at the bottom-left of the window to remove the group from the Directory; a confirmation will be required, to prevent the group being deleted accidentally.