| Summary_list |
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| Task6 | Stats point - overview video |
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| Task5 | Deleting a Stats stats point |
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| Task1 | What is a Stats stats point? |
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| Task2 | Adding a Stats stats point |
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| Task3 | Configuring a Stats stats point |
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| Task4 | Excluding a user from a Stats stats point |
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<a id="What is a Statsstats point?"></a> |
What is a
...
stats point?
A Stats point statistics collection point (stats point) object is a mathematical "counter" that can be placed on any subject and at any point in your organization. It counts calls that match defined parameters as they pass. This information from these Stats points can then be selected and displayed on your customisable display boards.The information shown in the Summary and Leaderboard panels of a display board is supplied by Stats points. It will be very difficult to create useful, informative display boards without first understanding Stats points whose scope of data collection is determined by its placement in your directory hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards. Stats points can be configured to only collect calls of a certain type or calls whose properties match certain criteria.
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| Border | false |
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| URL | /download/attachments/4817207/stats_points.png |
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<a id="Adding Statsa stats point"></a> |
Adding a
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stats point
TIM Plus will allow you to add as many Stats points as you want, according to your organisation's needs. To add a Stats stats point, select the Live stats tab and then click on the Stats pointpoints button.
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There is no limit to the number of stats points allowed in TIM Plus. |
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_2.png |
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The following screen will appear:A new window will open, where you can configure the properties of your stats point. Once you have entered all the parameters, click on the Add button to add the new stats point to the list.
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_3.png |
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Give your Stats point a name in order to be able to add it to the list. You can leave the rest of the fields as default, if you prefer. Alternatively, follow the instuctions below on how to configure a Stats point. At the end, click on theAddbutton.
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<a id="Configuring a stats point"></a> |
Configuring a
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stats point
To configure or edit a Stats stats collection point, simply select the entity it from the
list and click on the
Properties button
on at the top-right corner of
your screenthe panel, as shown below:
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_4.png |
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Once you've clicked thePropertiesbutton, a A new window will pop-up open, allowing you to configure the properties of the Stats your stats point object. Each tab in this window will be explained below:
General properties
Under the The
tab
allows to configure the general properties of your stats collection point,
you will be able to decide on the Site, Group, User and Subject for this stats point, as well as the reset frequency.such as name, entity, subject or reset frequency:| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_5.png |
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Name
Enter or edit the name of your stats collection point.
| Selection_macro |
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| Value | London Daily Stats |
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| Selection | Name |
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Site
If you want your stats point to include calls from one site only, select the site from the drop-down list.
Group
If you have selected a site and want your stats point to include only calls from one particular user group within that site, select the group from the drop-down list.
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| Value | Accounts |
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| Selection | Group |
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User
If you have selected a site and a user group and want your stats point to include only calls from one individual user within that user group, select the user from the drop-down list.
| Drop_down_list |
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| Value | (All users) |
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| Selection | Users |
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Subject
The stats points can be configured to group the collected calls by a particular subject, such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select it the drop-down list.
| Drop_down_list |
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| Value | Channel group |
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| Selection | Subject |
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Reset frequency
Choose when to reset your stats point, by entering the date and time in the
section; to choose the frequency with which you want them to reset, select a predefined period from the drop-down list, as shown below:| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_56.png |
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Name
If you need amend the name of the current Stats point, overtype the current entry, highlighted in blue. The name of the Stats point will allow to easily identify this entity in the future (e.g. London telesales, daily stats).
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| Value | London Daily Stats |
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| Selection | Name |
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Last reset period data
This option allows you to keep a copy of the previous stats for comparison purposes, e.g. if you want to compare today's stats with yesterday's. Select the tick-box provided to enable this feature.
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_7.png |
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In the example below, the stats point is set for all users of the
team in site, and it resets every day.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_example.png |
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Because there is no limit on the number of stats points you are allowed to have in TIM Plus, you can add several stats points at any one place, refreshing at different times, e.g. daily, weekly and monthly. |
Exclusions
If you want to exclude certain call types from your statistics, click on the Exclusions tab and tick the box against the type of calls you don't want to include in your stats point.
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_exclusions.png |
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The example below shows an exclusion set for
and | Referencemacro |
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| Label | Internal not connected |
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calls.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_exclusions_2.png |
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Contents
The
tab allows you to check whether call stats are being collected by TIM Plus, and it is generally used for troubleshooting purposes.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_contents.png |
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Click on the Refresh button to refresh the statistics on that page and verify that the stats point is collecting data. If you click on the Reset button, you can clear the statistics and reload them for the period that they cover, e.g. last week.
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<a id="Excluding a user from a stats point"></a> |
Excluding a user from a stats point
Follow the instructions below to exclude a user from a stats collection point, e.g. exclude the sales manager from the sales team stats:
- Search the Directory to locate the user you want to exclude from your stats.
- Select the user and click on the tab.
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_exclude_user.png |
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- A new window will appear. Click on the tab and tick the Exclude this user from call statistics box.
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_exclude_user_2.png |
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- Click on the Save button to apply the changes.
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To perform the steps below you need administrative privileges to be able to access the Directory and the user properties. |
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<a id="Deleting a stats point"></a> |
Deleting a stats point
To delete a stats point, select it from the
list and click on theProperties button at the top-right corner of the screen, as shown below:| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_4.png |
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A new window will open. Click on the Delete button at the bottom-left corner of the window to remove the selected stats point.
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| Border | false |
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| URL | /download/attachments/4817219/stats_point_delete.png |
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<a id="Stats point - overview video"></a> |
Stats point - overview video
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| Image | stats_points.png |
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| Video | stats_points_plus.mp4 |
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