...
The Busy Channels report allows you to break down each business day into half-hour periods, showing the maximum and average number of telephone lines in use in any particular for each half-hour period. This report is ideal useful for determining whether or not you have enough lines or if you have too many.
...
Running the report
On the Reports screen, click on select the Busy channels in the reports list and then press report from the left-hand pane and click the button.
...
A new window will appear, where you can select the reporting criteria for set the parameters of your report.
Selecting the reporting period
...
| Period | Description |
|---|---|
| Today | The start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59. |
| Yesterday | The start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day of the current week (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages: The day is set to the first day of the month. The month is set to the previous month. The year is set to the current year, unless it is currently January, in which case, the previous year is used. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start and end dates and times are set to the dates and times of the first and last call in the entire call database, respectively. |
...
Once you have set the reporting period, click on the button to set additional report parameters and options, or select the button to run the report immediately.
| Tip |
|---|
NOTE: Running this report over longer periods of time increases the reliability of its resultsgives a more accurate picture of your telephone line usage. |
Selecting the reporting entity
...
If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
| Reporting_filter | ||||
|---|---|---|---|---|
|
| Tip |
|---|
If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, press the click the button.s
Selecting the report filters
...
| Screenshotmacro | ||||
|---|---|---|---|---|
|
Duration
...
Account code
To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
| Reporting_filter | ||||
|---|---|---|---|---|
|
...
This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal , etc. To report on all types of call, set this to All calls.
...
You can use the ! symbol to explicitly exclude a CLI from the report's results, and/or the
| Referencemacro | ||
|---|---|---|
|
...
You can specify a cost range by using the
symbol and, ; to specify limits, use the comparison operators, >, <, and Referencemacro Label -
| Referencemacro | ||
|---|---|---|
|
...
Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.
...
You can specify a duration range by using the
symbol and, ; to specify limits, use the comparison operators, >, <, and Referencemacro Label -
| Referencemacro | ||
|---|---|---|
|
...
You can specify a response time range by using the
symbol and, ; to specify limits, use the comparison operators, >, <, and Referencemacro Label -
| Referencemacro | ||
|---|---|---|
|
...
This option allows you to filter calls based on the time that the call started. Specify the start time in the text box provided using the hh:mm:ss format.
...
| Screenshotmacro | ||||
|---|---|---|---|---|
|
Exclude weekends
To exclude weekend calls from your report's results, select the
| Referencemacro | ||
|---|---|---|
|
...
| Reporting_filter | ||||
|---|---|---|---|---|
|
Ignore short missed calls
...
More details about each report format are available in the Setting the report format section above.
| HTML |
|---|
<a id="Creating the report"></a> |
...
When you have selected a reporting period and have chosen any filters and options, you can either run the report immediately by clicking on the
| Buttonmacro | ||
|---|---|---|
|
| Screenshotmacro | ||||
|---|---|---|---|---|
|
...
Below is an example of this report's output in
| Referencemacro | ||
|---|---|---|
|
| Screenshotmacro | ||||
|---|---|---|---|---|
|
As is the case with all reports produced by TIM Plus, each page of the report includes the following information:
- the report's title, e.g. Busy Channels
- the date and time that the report was generated
- the name of the report, if applicable
The
| Referencemacro | ||
|---|---|---|
|
...
By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.The main report body
As with all reports produced by TIM Plus, each page of the report includes the following information:
- the report's title
- the date and time that the report was generated
- the name of the report, if applicable
The body of the report consists of a graph and a table.:
- The graph is a quick and easy indication of your line usage, broken down into half-hour
...
- time slots. The percentage on the y-axis shows the number of lines utilised
...
- , and the x-axis shows
...
- each half-hour of the day. The bars on the graph
...
- coloured
...
- light-purple show the maximum number of busy trunks
...
- in each particular half-hour
...
- ,
...
- and the overlaid dark-purple ones show the average number of busy trunks
...
- in the same time period
...
- .
- The table
...
- displays the actual data
...
- organised in columns for maximum and average busy lines and the total duration for each half-hour time slot. Each column is described below:
| Header | Description |
|---|---|
| Time slot | The time of day in half-hour periods. |
| Total duration | The total time when trunks were busy, both incoming and outgoing combined.duration of all calls made or received within the time slot shown |
| Max busy | Shows the The maximum number of trunks in use during the time slot shown. |
| Average busy | Shows the The average number of trunks in use during the time slot shown. |
| Tip |
|---|
NOTE: All column headers are clickable, allowing you to dynamically reorder the report as required. |
The
| Referencemacro | ||
|---|---|---|
|
| Screenshotmacro | ||||
|---|---|---|---|---|
|
...
results. |
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
| Screenshotmacro | ||||||
|---|---|---|---|---|---|---|
|
...
If you chose to run the report in a
| Referencemacro | ||
|---|---|---|
|
The first page shows the login name of the person who has prepared/scheduled the report, the entity you are reporting on, the period covered and any filters used in the report.
| Screenshotmacro | ||||
|---|---|---|---|---|
|
The second page has a graph depicting the average and maximum number of channels used, as shown below:
| Screenshotmacro | ||||
|---|---|---|---|---|
|
The third page breaks this graph down into detailcontains a table of time slots, showing the time slots with the maximum and average number of busy channels and channels that were busy, along with the total duration of time spent on calls , for during each time slot depicted.
| Screenshotmacro | ||||
|---|---|---|---|---|
|
XML format
If you choose to run the report in XML format, the output might be difficult to read, however, this output is ideal when you need to provide a call logging feed to other applications.
| Screenshotmacro | ||||
|---|---|---|---|---|
|
CSV format
If you select the CSV option, this will output the report's results to a CSV file. This can be either opened immediately or saved for future use.
| Screenshotmacro | ||||||
|---|---|---|---|---|---|---|
|