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What is a user group?
User groups contain A user group is a container of individual users, and normally together they mimic the organisational structure of your company, allowing enabling you to run reports on, and restrict access to, parts of the TIM Plus directory.
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The Discovered Users folder
A special user group - , - , is automatically created in TIM Plus to harvest hitherto-unknown user information from the call data received from your telephone system. Over time, when all possible users have accumulated inside been collected by the Discovered Users folder, you can create your own user groups based on the structure of your organisation, and move individual users into the these new groups.
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A new window will appear, allowing you to add the name of the group and its associated pilot/hunt group number, if applicable.
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Click on the Add button to add the new group to the Directory.
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If you are synchronising with a third party system, e.g. use synchronisation, such as Cisco AXL, you need not manually configure user groups, since TIM Plus will automatically pick up the user groups as they are configured in your phone systemautomatically imports users from your telephone system, placing them in their respective groups. |
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To configure the properties of a user group, highlight the group you are interested in want to configure and click on the Properties button at the top-right corner of the panel:
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A new window will open, where you can configure the properties of your the user group. Each tab in the
window
will be explained is described below:
General
In the
tab you can edit the name of
your the user group and
the its associated pilot
/hunt group number, if applicable.
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The
tab gives you the option to exclude the currently
-selected group from being logged
or recorded in the system - assuming a by TIM Plus. If call recording
device is attached to TIM Plusintegration is enabled, you can also exclude calls from being recorded.
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The following options can be enabled or disabled in this panel:
| Option | Description |
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| Do not log |
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| Calls to and from this user group will not be logged by TIM Plus. In addition, if integrated call recording is used, no audio recordings will be available |
| Do not record calls | Calls to and from this user group will not be recorded, if integrated call recording is in use |
| Exclude users from call statistics | Collection of statistics will not be performed for calls to and from this user group |
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Your software license user capacity does not include users inside groups whose Do not log option is enabled. |
Alarms
TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.
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To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple e-mail addresses, separate each one with a semicolon.
Charge
This The
allows tab gives you
the ability to add a percentage markup to all calls in the selected group. To apply the charge, enter the percentage by which you would like to mark up calls, as shown below:
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Tariff
The Tariff tab allows gives you the ability to select the a default tariff table to use when costing calls made by users from in this group.
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To rename a user group, locate the entity it in the Directory and click on the Properties tab button.
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A new window will open, where you can rename specify a new name for the group. Click Save to apply the changes.
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Deleting a user group
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When you are deleting delete a user group, you are deleting all the information contained within the that group, including all users and the calls associated with those users! |
To delete a user group from the Directory, select the group you want to remove and click on the Properties button. In the new window that opens, you have the option to delete the selected group. You will be asked to confirm the deletion, in order to prevent groups being deleted accidentally.
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The Group properties window will appear. Click on the Delete site tab at the bottom-left of the window to remove the group from the Directory; a confirmation will be required, to prevent the group being deleted accidentally.