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What is a user group?
User groups contain A user group is a container of individual users, and normally together they mimic the organisational structure of your company, allowing enabling you to run reports on, and restrict access to, parts of the TIM Plus directory.
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The Discovered Users folder
A special user group - ,
- Referencemacro Label Discovered Users
, is automatically created in TIM Plus to harvest hitherto-unknown user information from the call data received from your telephone system. Over time, when all possible users have been collected by the Discovered Users folder, you can create your own user groups based on the structure of your organisation, and move users into these new groups.
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To configure the properties of a user group, highlight the group you are interested in want to configure and click on the button at the top-right corner of the panel:
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A new window will open, where you can configure the properties of your the user group. Each tab in the
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General
In the
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The following options can be enabled or disabled in this panel:
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| Do not log |
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| Calls to and from this user group will not be logged by TIM Plus. In addition, if integrated call recording is used, no audio recordings will be available | |
| Do not record calls | Calls to and from this user group will not be recorded, if integrated call recording is in use |
| Exclude users from call statistics | Collection of statistics will not be performed for calls to and from this user group |
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Your software license user capacity does not include users inside groups whose Do not log option is enabled. |
Alarms
TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.
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To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple e-mail addresses, separate each one with a semicolon.
Charge
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Tariff
The Tariff tab allows gives you the ability to select the a default tariff table to use when costing calls made by users from in this group.
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To rename a user group, locate the entity it in the Directory and click on the tab button.
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A new window will open, where you can rename specify a new name for the group. Click to apply the changes.
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Deleting a user group
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When you are deleting delete a user group, you are deleting all the information contained within the that group, including all users and the calls associated with those users! |
To delete a user group from the Directory, select the group you want to remove and click on the button. In the new window that opens, you have the option to delete the selected group. You will be asked to confirm the deletion, in order to prevent groups being deleted accidentally.
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The Group properties window will appear. Click on the tab at the bottom-left of the window to remove the group from the Directory; a confirmation will be required, to prevent the group being deleted accidentally.