Versions Compared

Old Version 9

changes.mady.by.user Editor

Saved on

compared with

New Version Current

changes.mady.by.user Editor

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

The

Referencemacro
LabelOther objects
section comprises consists of a list of different objects, each representing an additional feature you can add to the call logger, such as integrating call recording , set up system alarms, add a billing charge, perform directory sync, etc.

The

Referencemacro
LabelOther objects
section comprises a list of different objects that can be added to the Directory in order to perform a specific function, such as integrating call recording, display boards, set up system alarms,  perform directory sync, etc.

The objects can be placed at any hierarchical level, allowing maximum flexibility when creating the Directory.

integration, directory sync, display boards etc.

Screenshotmacro
Borderfalse
URL/download/attachments/13273115/other_objects.png

The objects available are presented in the table below:

ObjectDescription

Alarm

An 

Referencemacro
LabelAlarm
object can be set up at any level of the Directory in order to trigger an alert when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The criteria that must be met to trigger an alarm is user-defined, and email alerts can be sent to one or more recipients.

Channel

Channels are system objects representing your telephone lines. When you first configure the system, your channels are automatically harvested from the data received from the phone system

, into a folder named Discovered Channels

. The properties of each channel can be edited afterwards, and channels can also be organised subsequently into new

channel

groups, if preferred.

PBX


The function of a

Referencemacro
LabelPBX
object is to acquire call logging data from a telephone system. TIM Enterprise can be configured to take call records from a single PBX covering multiple sites or you can connect to a number of PBXs.

Magic Box

If you want to record the telephone conversation and have it attached as another property of each call, you simply need to upgrade and add a Magic Box to whatever group of lines you would like to record. A link to the actual call recording will then appear alongside each recorded call on TIM Enterprise.
UserUsers will automatically be picked up by TIM Enterprise when a call is made. You may pre-configure and add Users at any time.
Display BoardDisplay boards are completely customisable web pages that can be displayed on any large screen, or viewed as a web page on a PC or via a portable device e.g. iphone, PDA, Blackberry. Display boards can be made up of any combination of Label panels, Leader boards, Summary panels, RSS feeds and Web pages.
QuestionQuestions can be added to the directory of TIM Enterprise

The

Referencemacro
LabelMagic Box
object allows you to integrate a call recording device to TIM Enterprise. By adding one or more of our supported voice recording options, it is possible to store the audio recording of every telephone call that TIM Enterprise processes.

User

Referencemacro
LabelUsers
represent the people in your organisation who make use of devices such as telephone extensions, fax machines, etc. When you first configure the system, your users are automatically harvested from the data received from the phone system. The properties of each user can be edited afterwards, and users can also be subsequently organised into new user groups, if preferred.

Display Boards

A display board is a user-definable screen that can comprise any live, up-to-the-minute information, such as call statistics, leaderboards or RSS feeds. It can also pull content from third-party systems, such as sales management, accounting or CRM software.

QuestionA
Referencemacro
LabelQuestion
object can be added to the Directory to allow users to score calls. The results of the call scoring report will vary depending on the type of questions used to create your scorecards. The questions can have three types of answer; Yes/No answers, range answers and multiple choice answersBy defining a list of questions, you can apply this to each call that you score, in order to rate calls for evaluation purposes.

Billing Charge

Billing charges allow to add additional

billing

charges or markups to calls, users or bills. Billing charges can be applied as a

%

percentage or fixed charge. When several charges are added to

one

a bill, the charges can be prioritised

in order of

according to their importance.

Stats Collector

A stats collector is a

'

mathematical "counter

'

" that can be

based

placed on any subject and

be placed at any point in your Directory's hierarchy. It counts calls that match defined parameters as they pass. The information from these stats points can then be selected and displayed on your customisable Display

whose scope of data collection is determined by its placement in your directory hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards.

LCR Plan

LCR Plans can be

applied

placed anywhere in the Directory

to allow you to mimic your actual

in order to apply your call routing plans for costing purposes.

Tariff Modifier

Tariff Modifiers can be

applied

placed anywhere in

your Directory. This allows you

the Directory in order to apply different

tariffs throughout the Directory

rates to the designated object.

Web User

When accessing TIM Enterprise

allows

you

to allow an unlimited number of users to interrogate the system via the web. These users are called Web Users. Web Users

are required to enter a username and password in the web browser, which form a login credential known as Web user. Web user can be allowed access to the entire system or restricted to any specific area of your Directory.

Directory Sync

The

The 

Referencemacro
LabelDirectory sync
object in TIM Enterprise allows you to sync any partition of TIM Enterprise with a

3rd

third-party directory

e.g.

, such as Active Directory

,

or Cisco AXL

etc

.