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Ensuring you are logged in to TIM Plus as an administrator, click on the Settings tab and select the Voice recording option from the left-hand side menu. To add a voice recording option, click on the New tab, as shown below:
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| Border | false |
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| URL | /download/attachments/11993154/voice_recording_1.png |
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A new window will appear, allowing you to configure the settings of your call recording device.
To configure your recording device, enter the following settings in the Recording device settings window:| Border | false |
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| URL | /download/attachments/11993154/voice_recording_2.png |
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| Setting | Description |
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| Device name | The name of your recording device |
| Type | The type of telephone lines you are using: PRI, BRI, Analogue, VOIP |
| ID | The unique identifier of each call recording device |
Host & Port
| The IP address of the recording device, or computer to which the device is attached |
| Time offset | The time interval around which TIM Plus will search for calls when matching audio files |
Voice recording - overview video
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| Image | voice_recording_overview_plus.png |
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| Video | voice_recording_overview_plus.mp4 |
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