Nortel/Avaya BCM v4.0+

hese These instructions help you configure your Nortel/Avaya BCM (v4.0+) phone system version 4.x+ to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Pbxsummary

Supportfiles1	Avaya BCM.TDT
Supportfiles2	Avaya BCM.TDS
Requiredtask1	Configuring the SMDR output
Requiredtask3	Create a CDR User
Requiredtask2	Configuring TIM Plus
Connection	Active connection
RequiredTask1	Configure the SMDR output
RequiredTask2	Configure a CDR user
RequiredTask3	Configure TIM Plus

HTML
<a id="Configure the SMDR output"></a>

Configuring your SMDR

...

output

Follow the steps below to configure your Nortel/Avaya BCM v4.x+ to output SMDR data to TIM Plus:

Login Log in to the BCM Element Manager.
On the Task Navigation Panel, click the Configuration tab.
Click on Telephony.
Click on Call Detail Recording.
On the right-hand side the Call Detail Recording window will appear.

In the Call Detail Recording window panel that appears, configure the options as below:

SMDR field	Value
Format	Norstar
Report Type	All
Language	English
Date Format	MM/DD/YY
Header Format	Line/Station
Filter Type	All
Feature Code F9	Leave as default
Minimum Call Duration	Leave as default
Hospitality Records	Leave as default
Include DNIS Info	Enable
Include CLID with call type	Enable
Include Long CLID	Leave as default
Use answer supervision	Leave as default
Display connection character	Leave as default
Suppress digits after connect	Leave as default
Maximum digits after connect	Leave as default

HTML
<a id="infoConfigure a CDR user"></a>

CDR User

To enable TIM Plus to connect to your your Avaya BCM v4.x+, you will need to create a

Referencemacro

Label	CDR User

in your phone system. This can be configured within your Business Communications Manager Unified Manager appliction, under the System options.

Configuring TIM Plus

Below you will find steps on how under the

Buttonmacro

Label	System

option in the BCM Unified Manager configuration utility.

HTML
<a id="Configure TIM Plus"></a>

Configuring TIM Plus

Follow the steps below to configure TIM Plus to collect the SMDR data from your Nortel/Avaya BCM:

Log on in to TIM Plus and click on the Directory tab.
Click on Choose the site configured during the setup wizard you want to configure and click Properties.
Screenshotmacro
Border false
URL http://docs.call-logger.com:8090/download/attachments/48170684817069/avaya_bcm_12.png
Within In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
In the Connection method field, select Actively connect to PBX from the drop-down list.
In the Host field, enter the IP Address address of your Avaya BCM.
In the Port field, enter in 4000.
In the Username field, enter in CDR User.the username of the CDR user you configured in the BCM Unified Manager utility (above)
In the Password field, enter in CDR User againthe password for the CDR user.
In the Connection script field, select Avaya BCM v3v4 from the drop-down list.
Click on the Save button to apply the settings.

HTML

<p>These instructions should assist in configuring your Avaya BCM to 
work with TIM Plus. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>IP: </b>
				The Avaya BCM v4.x+ CDR information is sent via TCP/IP. The actual installation of TIM Plus can be anywhere on the network that the PBX is connected to.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP method</b></td>
			<td class="confluenceTd">TIM Plus will connect to the IP address of your Avaya BCM v4.x+.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your SMDR</h2>

<p>Below you will find instructions on how to configure your Avaya BCM v4.x+ to output SMDR to TIM Plus:</p>

<ol>
	<li>Login to the BCM Element Manager.</li>
	<li>On the <span class="reference">Task Navigation Panel</span>, click the <span class="button no_margin">Configuration</span> tab.</li>
	<li>Click on <span class="button no_margin">Telephony</span>.</li>
	<li>Click on <span class="button no_margin">Call Detail Recording</span>.</li>
	<li>On the right-hand side the <span class="reference">Call Detail Recording</span> window will appear.</li>
	<li>In the <span class="reference">Call Detail Recording</span> window, configure the options as below:</li>
	<table class="confluenceTable">
		<tbody>
			<tr>
				<th class="confluenceTh" width=200>SMDR field</th>
				<th class="confluenceTh">Value</th>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Format</b></td>
				<td class="confluenceTd"><span class="keyword">Norstar</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Report Type</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Language</b></td>
				<td class="confluenceTd"><span class="keyword">English</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Date Format</b></td>
				<td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Header Format</b></td>
				<td class="confluenceTd"><span class="keyword">Line/Station</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Filter Type</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Feature Code F9</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Minimum Call Duration</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Hospitality Records</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include DNIS Info</b></td>
				<td class="confluenceTd"><span class="keyword">Enable</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include CLID with call type</b></td>
				<td class="confluenceTd"><span class="keyword">Enable</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include Long CLID</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Use answer supervision</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Display connection character</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Suppress digits after connect</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Maximum digits after connect</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
		</tbody>
	</table>
</ol>

<h4>CDR User</h4>

<p>For TIM Plus to connect to the Avaya BCM v4.x+ you will need to 
create a <span class="reference">CDR User</span> on it. This can be done in the BCM Elements Manager
 application, under the <span class="button">System</span> options.</p>

<h2>Configuring TIM Plus</h2>

<p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya BCM 4.0:</p>

<ol>
	<li>Browse to TIM Plus as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span> or create a new site and click <span class="button no_margin">Properties</span>.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_bcm_2.png" alt="Avaya BCM 4.0" />
	<li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya BCM</span> from the <span class="reference">PBX model</span> drop-down list.</li>
	<li>In the <span class="reference">Connection method</span> field select <span class="keyword">Actively connect to PBX</span> from the drop-down list.</li>
	<li>In the <span class="reference">Host</span> field enter the IP Address of your Avaya BCM.</li>
	<li>In the <span class="reference">Port</span> field enter in <span class="keyword">4000</span>.</li>
	<li>In the <span class="reference">Username</span> field enter in <span class="keyword">CDR User</span>.</li>
	<li>In the <span class="reference">Password</span> field enter in <span class="keyword">CDR User</span> again.</li>
	<li>In the <span class="reference">Connection script</span> field select <span class="keyword">Avaya BCM v4</span> from the drop-down list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol>

Nortel/Avaya BCM v4.0+

Versions Compared

Old Version 9

New Version Current

Key

Configuring your SMDR

output

CDR User

Configuring TIM Plus

Configuring TIM Plus