Call view

The

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Label	Call view

screen allows to see the live logging of the calls send out displays a live list of calls, showing each call the moment it is received from your telephone system(s) and successfully processed by TIM Plus. The call logs are list is arranged so that the most recent calls are towards at the top of the list.

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Each call displayed in the Call view type is colour-coded , according to the same using a system-wide colour scheme used across TIM Plus. These are , as follows:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
GrayGrey: Internal calls
Mauve: Internal non-connected calls
Red: Abandoned DDI calls (direct Dial in)(Direct Dialled In) calls
Pink: Tandem calls

Info
The calls you see in the

...

Call view screen pertain only to the area to which the logged-in user has been granted access; administrators see calls from all sites.

Column headers

The Call View screen can be customised by each web user to show only the columns they are interested in. To add or remove columns, click on the Columns tab, which will display the following panel:

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Include a column header in the list by ticking the box alongside each one. Click the Save button to apply your changes.

Each column header displayed in the

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Label	Call view

list is described in the table below:

was made. began. information displayed in this field will depend on the type of call you are looking at.

For all outgoing or internal calls, the source field will show the extension number or users name.
For incoming calls, the source will show either the generic name (e.g. London, Orange, USA etc.) or, where you have added specific locations to numbers, these will be shown when identified (e.g. J Bloggs, New York Office)

will be .For route field will show the .For the route field will show .For the route field will show the will be .For Incoming calls is shown. If the user has not been allocated a name, is shown.
For destination is shown. Where you have added a more specific location name e.g. Joe Bloggs mobile, this will be shown instead of the generic location name.
Where an internal extension has been dialled the extension dialled will be shown as the call destination to answer (i.e. response time). (format 00:00:00. will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as '00.00'. CLI (Caller Line Identity) field will display the phone number that calls in or the name associated with this, if a Contact list has been provided.The Dialled Number field will show the number dialled by the caller and will apply to all call types... destination () if this is available in the tarifff table. the called destination (e.g. 020 7265 2697)/carrier (.) is the classification which we apply to groups of numbers (). LCR ( Code over an alternative carrier... this .

Field name	Description
Date	The date the call	started
Time	The time the call	started
Source	The	place from where the call originated
Route	The information displayed in this field	is determined by the type of call		:	for incoming calls, this shows the	CLI of the caller	;	for incoming internal calls,	this shows either the caller's username or extension number	;	for outgoing calls	, this shows the dialled number.
Destination	The information displayed in this field	is determined by the type of call		:	for incoming calls, this shows the name of the user whose extension answered the call	, or the extension number	if not available; for outgoing calls, this shows the	geographical location that was dialled	, or an alias if defined in your contacts list; for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ]	.
Response	The time it took	for the call		to be answered (in seconds)
DurationShows the	The duration of the call (in hours, minutes and seconds	)
Cost	The cost of the call
CLI	The	Dialled Number	telephone number of the remote caller for inbound calls
Dialled number	The number that was dialled in order to reach a particular destination
Source name	The name of the person who made the call
Source ID	The ID of the person who made the call
Destination name	The name of the destination called	, e.g. Manchester, Tri-Line, London
Destination ID	The ID of	the destination called
Tariff	The name of the tariff	table that was used to cost the call		, e.g. BT
Tariff band	The specific tariff band	that was used to cost the call, e.g. International, National, Mobile etc.
Account code	The account code associated with the call
LCR Digits	The	Least		Cost Routing (LCR) digits used to route the call
Trunk access code	The trunk access code used	to access a group of channels
Data source	The location where the call originated
Call reference	Any call reference number associated with	the call
Flags Flags	Any flags associated with the call. These flags are graphically represented as follows a call, as described below: When the speech lozenge is grey it means that there is The call has no associated call recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user".Image Removed Click on this speech lozenge voice recording Image Added The call has an associated voice recording; click on the icon to listen to the recording associated to this call. Click on this gray blank star The call has not been scored; click on the icon to score this the call. Click The call has been scored; click on the coloured star icon to view the score for this call.review scoring information for the call Click on this grey blank note The call has not been annotated; click on the icon to add a note to this the call. Click on this coloured note icon to review notes associated with this call. Image Removed When the legs icon is grey it means that there are no legs associated with this call. Image Removed Click on this green legs icon to see additional legs associated with this call.
Voice location	The voice location is the Unique ID (UIV) of the Magic Box associated with this recording. It appears so that you can identify which magic box the recording was associated with. This feature is typically only used for engineering purposes. The voice location is only relevant on sites with multiple magic boxes.
Voice filename	This is the call reference that identifies the unique call recording ID. We use this to tag the recording to the associated CDR.

HTML

<p>This screen shows a live call view of your telephone 
system. Calls are arranged such that the most recent calls are towards 
the top of the list.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_view.png" alt="Live call view" />

<p>Each call displayed is colour-coded according to the same system-wide 
colour scheme used across TIM Plus. These are as follows:</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul>

<p>The calls you see in the list will depend on the placement of your login
 in the directory. For example, if you only have access to one site's 
data, you'll only see calls from that site. If you are an administrator,
 all calls from all sites will be shown.</p>

Note
NOTE: Calls shown in lighter shades of the colours above indicate that they were transferred.

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The call has one or more associated notes; click on the icon to review the note(s) Image Added The call has no related transfer legs Image Added The call has related transfer legs; click on the icon to view all transfers associated with the call
Voice location	The unique ID of the call recording device that captured audio for the call
Voice filename	The unique call reference identifying any voice recording associated with the call

Reordering column headers

Each column header can be reordered by clicking and dragging it to the new location, as shown below:

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Columns can be sorted by clicking the relevant column header, with each click toggling between ascending and descending order. A small triangle is displayed alongside the column header to indicate the current sorting order.

Info
Any layout changes you make to the Live calls panel are saved only for the current web user and do not affect other web users.

Call view

Versions Compared

Old Version 9

New Version Current

Key

Column headers

Reordering column headers