Alerts

TIM Plus can be configured to raise an alert when particular events occur on whilst the system . The following type of alerts are generatedis running. The alerts can be saved to a log file on disk or sent as an email notification. The table below describes the type of alerts emitted from TIM Plus:

Alert	Description
Critical	A critical alert notifies you of any events that have occurred, which are detrimental to the system, e.g. database failure.
Warning	A warning alert notifies you of any non-critical events that have occurred on the system, e.g. you have exceeded your license limit.
Information	An information alert notifies you of any system events that have occurred on the system, e.g. if the application service has been restarted.

...


Voice audit	An alert that notifies you of progress during call recording operations
Audit	Provides very detailed information about ongoing system events, primarily used for fault-finding

To send an alert as a notification email to one or more recipients. To do so, enter the e-mail address(es) email address in the text box alongside each type of alert, as shown below.:

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To send alerts to multiple email addresses, separate each entry with a semicolon.

By default, the alerts are also outputted to a log file, using the following dynamic variables to define the path of the folder that where the files will be stored in: {app}\logs\{year}\{year}-{month}-{day}. The dynamic variables used to define the path are explained in the table below:

Item	Description
app	The full installation path of TIM Plus
year	The year the data was captured in yyyy format
month	The month the data was captured in mm format
day	The day of the month when data was captured in dd format

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To To choose a different location to store the logs files, overtype the current existing entry.

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When you have finished configuring the settings, click on the

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Label	Save

button to apply the changes, as shown below:

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HTML

<p>TIM Plus can be configured to raise an alert when particular events occur. The following alerts are available:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=80>Alert</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Critical</b></td>
			<td class="confluenceTd">A critical alert would be deemed to be one which is detrimental to the system. e.g. database failure.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Warning</b></td>
			<td class="confluenceTd">A warning alert is to notify you that a non-critical event has occurred e.g. you have just exceeded your license limit.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Information</b></td>
			<td class="confluenceTd">An information alert is one that notifies you of system events e.g. if the application service has been restarted.</td>
		</tr>
	</tbody>
</table>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/alerts_1.png" alt="Alerts" />

<p>Please enter the e-mail address of the person(s) who should receive the 
alert here as shown in the first section of the screen below. The alerts
 are also output to a log file. You may define the path as shown in the 
second section of the screen below.</p>

Alerts

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