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<a id="Introduction"></a>

Introduction

The Call Cost Summary report provides a summary of the costs and markup charges applied to your calls, grouped by account code.

<a id="Running the report"></a>

Running the report

Access the Reports screen, select the Call Cost Summary report from the list and click on the Run now button.

A new window will open, allowing you to configure the parameters of your report:

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Select a report period

For each report, you must specify a time span that covers the calls you want the report to include.

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying your own  Start and End dates, as shown below:

Choose a site

If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.

Select an extension group

To further limit your report's results, you can select a particular group to report on, or leave blank to report on all groups

<a id="Creating the report"></a>

Creating the report

When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

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<a id="CallThe Costreport's Summaryresults" />

<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>

<p>The body of the report consists of a detailed table showing a breakdown of each half-hour timeslot in the day.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Account Number</b></td>
			<td class="confluenceTd">Shows the account code associated with this cost summary.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Extension Group</b></td>
			<td class="confluenceTd">The name of the extension group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total calls made</b></td>
			<td class="confluenceTd">Shows the total number of calls made by this Account code/Extension Group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total calls received</b></td>
			<td class="confluenceTd">Shows the total number of calls received by this Account code/Extension Group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Professional cost</b></td>
			<td class="confluenceTd">Shows any mark-up that has been added to the cost of calls for the associated Account code/Extension Group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Call cost</b></td>
			<td class="confluenceTd">The total cost of calls excluding any professional cost is shown here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total cost</b></td>
			<td class="confluenceTd">The total cost of calls including any professional cost is shown here.</td>
		</tr>
	</tbody>
</table>></a>

The report's results

The report's results will display a summary of the costs and markup charges applied to your calls, grouped by account code. When no account code is present but a markup charge has been assigned to departments to cover overheads, the cost summary will be displayed against the extension group.

The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report is presented in tabular form and each column header contained in the report is described in the table below: