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The Busy Channels report allows you to break down each business day into half-hour periods, showing the maximum and average number of telephone lines in use in any particular for each half-hour period. This report is ideal useful for determining whether or not you have enough lines or if you have too many.
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Once you have set the reporting period, click on the button to set additional report parameters and options, or select the button to run the report immediately.
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NOTE: Running this report over longer periods of time increases the reliability of its resultsgives a more accurate picture of your telephone line usage. |
Selecting the reporting entity
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the button.
Selecting the report filters
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal , etc. To report on all types of call, set this to All calls.
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You can specify a cost range by using the
symbol; to specify limits, use the comparison operators, >, <, and Referencemacro Label -
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Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.
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You can specify a response time range by using the
symbol and, ; to specify limits, use the comparison operators, >, <, and Referencemacro Label -
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This option allows you to filter calls based on the time that the call started. Specify the start time in the text box provided using the hh:mm:ss format.
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Exclude weekends
To exclude weekend calls from your report's results, select the
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Ignore short missed calls
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More details about each report format are available in the Setting the report format section above.
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<a id="Creating the report"></a> |
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When you have selected a reporting period and have chosen any filters and options, you can either run the report immediately by clicking on the
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Below is an example of this report's output in
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The
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As is the case with all reports produced by TIM Plus, each page of the report includes the following information:
- the report's title, e.g. Busy Channels
- the date and time that the report was generated
- the name of the report, if applicable
The body of the report consists of a graph and a table.:
- The graph is a quick and easy indication of your line usage, broken down into half-hour time slots. The percentage on the
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- y-axis shows the number of lines utilised, and the
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- x-axis shows
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- each half-hour of the day. The bars on the graph coloured light-purple show the maximum number of busy trunks
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- in each particular half-hour, and the overlaid dark-purple ones show the average number of busy trunks in the same time period.
- The table
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- displays the actual data
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- organised in columns for maximum and average busy lines
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- and the total
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- duration for each half-hour time
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- slot. Each column is described below:
| Header | Description |
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| Time slot | The time of day in half-hour periods. |
| Total duration | The total duration of all calls made or received within the time slot shown. |
| Max busy | Shows the The maximum number of trunks in use during the time slot shown. |
| Average busy | Shows the The average number of trunks in use during the time slot shown. |
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NOTE: All column headers are clickable, allowing you to dynamically reorder the report as requiredresults. |
You can easily re-run To modify your report to cover a larger organisational scope by clicking , click on an element of the breadcrumb as shown below:
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If you chose to run the report in a
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The first page shows the login name of the person who has prepared/scheduled the report, the entity you are reporting on, the period covered and any filters used in the report.
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The second page has a graph depicting the average and maximum number of channels used, as shown below:
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The third page breaks down the graph into detailcontains a table of time slots, showing the time slots with the maximum and average number of busy channels and channels that were busy, along with the total duration of time spent on calls during each time slot.
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XML format
If you choose to run the report in
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CSV format
If you select the
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