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The leaderboard panel allows you to organise display your live call logging data organised in columns , placed next to each other, in order to provide a visual summary of any call information you wish to monitor. The content of each column displayed is determined solely by your selection and the leaderboard can show any combination of columns column types. The background, font type, size, colour and placement The fonts and background of the panel are also customisable.
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The information shown in the leaderboard is updated every time a call finishes and has been logged by the system. |
The example below shows a leaderboard panel containing the following columns: the total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:
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The
tab allows you to
enter a name for your leaderboard and the headers for each column.configure the properties of the panel title and of the leaderboard headers:| Screenshotmacro |
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| Border | false |
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| Shadow | false |
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| URL | /download/attachments/4817211/leaderboard_description.png |
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| Field | Description |
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| Hide label | Tick this option if you don't want your panel to have a title. |
| Label | Enter a title for the name of your leaderboard. |
| Text style | Select any styling properties for your panel title, e.g font size, font style or text colour etc. |
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| Field | Description |
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| Hide label | Tick this option if you don't want to add any column headers. |
| Text style | Select any styling properties for your column headers, e.g font size, font style or text colour etc. |
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The
tab allows you
to select
what columns the type of
data information you want to display in your leaderboard. Each column can
be set to show different type of comprise different call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users)
e.
g. For example, one column can show statistics for the total number of inbound
answered calls on a daily basis, while in a different column you can display the same
call information, but for a different
user group and on a weekly basis.
To add columns Perform the following steps to add a column to your leaderboard panel:
Select a stats point
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To populate a leaderboard with call logging information, you first need to |
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object in the Directory to collect data for the site, group or user you want the |
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Selecting a stats point
To select a the relevant stats point for your leaderboard panel, click on the Find button., as shown below:
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| URL | /download/attachments/4817211/leaderboard_panel_properties_5.png |
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| Border | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_6.png |
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The selected stats point will automatically feed all columns in the leaderboard, but each individual column can be set afterwards to use a different stats point. |
Select a call type
To select the type of call that the information displayed you want to display in this column should reflect, click on the
drop-down list and choose from the available options, as shown below:
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| Border | false |
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| URL | /download/attachments/4817211/panel_properties_column_1.png |
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To select the type of call information you want to display in this column, such as total duration, response time, etc., click on the the
drop-down list and choose from the available options, as shown below:
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| Border | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_8.png |
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In the example below, we have selected the following settings for the Call type and Column fields have been selected in order to form the columns that appear in the list:
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In the example below, we rearrange the In and Total columns. By clicking on the
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| URL | /download/attachments/4817211/up_arrow_button.png |
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icon next to the
Total column, we move it
a one level up.
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| Border | false |
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| Shadow | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_11.png |
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| Border | false |
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| Shadow | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_18.png |
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To change the stats collection point of a column, click on the
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| URL | /download/attachments/4817211/stats_point_1_button.png |
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icon alongside it
.In the example below, we have clicked on the
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| URL | /download/attachments/4817211/stats_point_1_button.png |
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icon to change the stats point of the In column., as shown below:
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| Border | false |
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| Shadow | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_14.png |
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When you click on the | Inlineimage |
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| URL | /download/attachments/4817211/stats_point_1_button_a.png |
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icon a A new window will open, allowing you to drill-down to the site or group level in the Directory, where the stats point object you want to add resides. To select the stats point, click on the
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| URL | /download/attachments/4817211/tick_button.png |
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icon alongside it.
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After selecting the new stats point, the 
icon will automatically turn into
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| URL | /download/attachments/4817211/stats_point_2_button.png |
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, to highlight that the current column is using a different stats collection point.
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To temporarily hide a column from your leaderboard panel, click on the
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| URL | /download/attachments/4817211/hide_button.png |
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icon, which will turn automatically into
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| URL | /download/attachments/4817211/unhide_button.png |
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to highlight highlighting the column is hidden
, as shown below:.| Screenshotmacro |
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| Border | false |
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| URL | /download/attachments/4817211/leaderboard_panel_properties_12.png |
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To display the column again, click on the
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| URL | /download/attachments/4817211/unhide_button.png |
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icon, which will turn back into
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| URL | /download/attachments/4817211/hide_button.png |
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.Deleting a column
If you would like to permanently delete a column from your leaderboard panel, click on the
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| URL | /download/attachments/4817211/delete_button.png |
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icon, as shown below:
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| Field | Description |
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| Image source | If you want your panel to display an image, type its source here. Remember, the path is relative to the folder on disk from which the web content is served, and is different for each class of web user |
| Image style | Choose how the image should be displayed |
| Colour | Choose the background colour of the panel; if you are adding an image, you may want to select Transparent so that this does not interfere with your image. |
| Apply lighting effects to this panel | Tick this option to apply a shine effect to the entire panel; if you are using the panel to display an image, this may adversely affect how it appears |
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If you want to use automatic paging, select the box provided; alternatively, enter the number of rows you want the leaderboard to show per page, or select
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| Label | Show the first page only |
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. If the leaderboard has more than one page, you can set the rate at which you want the pages to change, by entering a value in the
Page speed box.
Click Once you have configured the settings of your leaderboard panel, click on the Save button to apply any changes made.
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<a id="Leaderboard panel - overview video"></a> |
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For a live demonstration of how to design and customise a leaderboard panel, watch the video below:
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| Image | leaderboard_panel.png |
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| Video | leaderboard_panel_plus.mp4 |
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