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These instructions help you configure your Avaya INDeX phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.
Connection Type
TIM Plus establishes a serial connection with this PBX.
Support Files
Avaya INDeX v7.TDT
Avaya INDeX v7.TDS
Required Tasks
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Configuring your SMDR
The Avaya INDeX will need to be configured to output SMDR information. Below you will find steps on how to do this:
- Login to your Avaya INDeX as normal.
- Select option 1 for Reports.
- Select option 2 for Set up SMDR.
- You will now see the SMDR options and you should configure it as shown below:
- Hit the key which will return you to the Reports menu.
- Now select option 5 for Start Logs/DECT.
- Select the port that you intend to use for the SMDR output using the arrows keys.
- Select SMDR and Event for versions up to v9.1 and SMDR for anything higher.
- Hit the key which will return you to the Reports menu, you can now logout and disconnect as the configuration is complete.
Installing NetPbx
The Aastra BP phone system sends SMDR information via a serial connection. To collect the data from the serial port, you will first need to install NetPbx software,which then sends the SMDR to TIM Plus. For setup instructions, click on the link below:
Configuring TIM Plus
Once NetPbx is configured and collecting data, log on to TIM Plus as usual and apply the following settings:
- Click on the tab.
- Click on the site configured during the setup wizard and click .
These instructions should assist in configuring your Avaya INDeX to work with TIM Plus. If you are not familiar with PBX configuration, please contact your system maintainer.
| Connection information | Description |
|---|---|
| Connection type | Serial Output: The Avaya INDeX sends SMDR information via a serial connection. The Avaya INDeX has four serial ports, you can use any of these as long as you have enabled it to output SMDR. You will need to directly connect a serial cable from the Avaya INDeX to the PC that NetPBX is installed and running on. |
| Cable configuration | Straight-through. |
Configuring your SMDR
The Avaya INDeX will need to be configured to output SMDR information. Below you will find steps on how to do this:
- Login to your Avaya INDeX as normal.
- Select option 1 for Reports.
- Select option 2 for Set up SMDR.
- You will now see the SMDR options and you should configure it as shown below:
- Hit the key which will return you to the Reports menu.
- Now select option 5 for Start Logs/DECT.
- Select the port that you intend to use for the SMDR output using the arrows keys.
- Select SMDR and Event for versions up to v9.1 and SMDR for anything higher.
- Hit the key which will return you to the Reports menu, you can now logout and disconnect as the configuration is complete.
Configuring TIM Plus
Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya INDeX v7:
- Browse to TIM Plus as normal and login with your credentials.
- Click on the tab.
- Click on the site configured during the setup wizard and click or create a new site and click .
- Within the Site Properties window, select Avaya INDeX v7 from the PBX model drop-down list.
- In the Connection method field select No connection required from the drop-down list.
- Finally, click on the button.
