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These instructions help you configure your Avaya Norstar to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Plus establishes a serial connection with this PBX.

Support Files
  Avaya Norstar.TDT
  Avaya Norstar.TDS
Required Tasks
  $paramRequiredTask1

Please contact our Technical Support team to obtain the Avaya Norstar support files: Avaya Norstar.TDT and Avaya Norstar.TDS.

Configuring your CDR

Below you will find instructions on how to configure your Avaya Norstar to output CDR to TIM Plus. You will need to do this from a system programming phone:

  1. On your programming phone, press the Feature key and then 9* 2 to access the CLI menu.
  2. Press Next and you will see Printer and the current baud rate that the data is sent. If want to change this, select Change and select the new baud rate.
  3. Press Next and you will see Format. Select Change and set it to Norstar.
  4. Press Next and you will see Report. Please leave this as the default which is All.
  5. Now press the Rls button as the programming is complete.

Installing NetPBX

The Avaya Norstar phone system sends SMDR information via a serial connection. To collect the data from the serial port, you will first need to install NetPBX software,which then sends the SMDR to TIM Plus. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Plus

Once NetPBX is configured and collecting data, log on to TIM Plus as usual and apply the following settings:

  1. Click on the Directory tab.
  2. Click on the site configured during the setup wizard and click Properties.

These instructions should assist in configuring your Avaya Norstar to work with TIM Plus. If you are not familiar with PBX configuration, please contact your system maintainer.

Connection information Description
Connection type Serial Output: The Avaya Norstar requires a CLI2 box. If you don't have one you should speak to your system maintainer to purchase one. Avaya Norstar PBX sends SMDR information via a serial connection. You will need to directly connect a serial cable from the CLI2 box to the PC that NetPBX is installed and running on.
Cable configuration Null-modem/Crossover.

Configuring your CDR

Below you will find instructions on how to configure your Avaya Norstar to output CDR to TIM Plus. You will need to do this from a system programming phone:

  1. On your programming phone, press the Feature key and then 9* 2 to access the CLI menu.
  2. Press Next and you will see Printer and the current baud rate that the data is sent. If want to change this, select Change and select the new baud rate.
  3. Press Next and you will see Format. Select Change and set it to Norstar.
  4. Press Next and you will see Report. Please leave this as the default which is All.
  5. Now press the Rls button as the programming is complete.

Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya Norstar:

  1. Browse to TIM Plus as normal and login with your credentials.
  2. Click on the Directory tab.
  3. Click on the site configured during the setup wizard and click Propertiesor create a new site and click Properties.
    4. Avaya Norstar
  4. Within the Site Properties window, select Avaya Norstar from the PBX model drop-down list.
  5. In the Connection method field select No connection required from the drop-down list.
  6. Finally, click on the Save button.
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