Cisco UCM / Business Edition (AKA Call Manager) version 5.0 - 8.6

These instructions help you configure your Avaya BCM phone system up to v3.x to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Plus receives FTP transfers from this PBX.

Support Files

  Cisco UCM 5+.TDT
  Cisco UCM 5+.TDS

Required Tasks

  Create Cisco Application User for AXL sync
  Set up FTP/SFTP in Cisco UCM
  Configure Cisco AXL sync
  Configure TIM Plus to receive FTP

Configuring your Cisco UCM

Creating Cisco Application User for AXL sync

To enable TIM Plus to query the Cisco DB, you will need to create an Application User within your Cisco UCM. Please follow the steps below to proceed with the setup:

1. Connect to your UCM node, select Cisco Unified CM Administration from the Navigation drop-down list and click Go.
2. Log in to the system, select User Management from the main menu, and click Application User.
3. Click Add New and enter the following details:
• User ID: Enter a username (e.g TIM_AXL) 
• Password: Enter a password (e.g C1sco) 

• Confirm Password: Repeat the password (e.g C1sco) 

4. Scroll down to the Permissions Information section and click Add to User Group.
   In the new window, enter Standard Tab and then click Find. Tick the Standard TabSync User box,  and then click on the Add Selected tab.
5. Click Save to apply the settings.

Setting up FTP/SFTP in Cisco UCM

You will need to configure your Cisco UCM to send the CDR data to TIM Plus. Note that the UCM can be configured with cluster wide or server specific settings, depending on how the system maintainer has installed it. Please note that by default CDR records are turned off.

1. Log into Cisco UCM Administration, and from the left-hand side menu, click on the System tab and selectService Parameters.
2. Choose your UCM node from the Server drop-down list.
3. Select Cisco Call Manager from the Service drop-down list.
4. In the System section, change the CDR Enabled Flag to True. Enable this parameter on all servers within the cluster you want to log calls for.
5. Change the CDR Log Calls with Zero Duration Flag to True. (This parameter enables or disables the logging of CDRs for calls which were never connected or which lasted 1 second).
6. Click on the Save button.
7. Click on the Navigation drop-down list from the top right-hand side corner, and select Cisco Unified Serviceability.
8. You may be prompted to log in with a user account with administrative permissions. If so, login with such an account.
9. Select Tools, then click on the CDR Managementtab.
10. Click the Add New button. You will now see the Billing Application Server Parameters window. Enter the following parameters:
• Host Name/IP Address: The IP address or hostname of the machine running TIM Plus.
• User Name:  Enter a user name for FTP/SFTP transfers (e.g. TIM) 
• Password: Enter a password for the FTP account (e.g. Ciscoftp) 
• Protocol: Select FTP or SFTP as configured above.
• Directory Path: Enter the forward-slash key: /.
• Remove the tick from Resend on Failure.
11. Now, click on the Add button to complete the Billing Server configuration. The UCM node will check that the FTP/SFTP details are correct and will write a test file to the FTP/SFTP directory. If this fails, you should double check the details configured above.

Configuring TIM Plus

Configuring Cisco AXL sync

Below you will find steps on how to configure TIM Plus to sync with your Cisco UCM Directory:

1. Browse to TIM Plus as normal and login with your credentials.
2. Click on the Directory tab.
3. Select the site configured during the setup wizard and click Properties.
4. Within the Site Properties window, select the Sync tab.
5. Tick the Synchronise with the following device box and enter the below details:
   
   
6. In the Host field, enter the IP address of the UCM Publisher node.
7. In the Username field, enter the username for your Cisco Application User (e.g. TIM_AXL) 
8. Click on the Set button and enter the password for your Cisco Application User (e.g. C1sco). ClickOK.
9. Finally, click on the Save button to apply the settings.

TIM Plus will now connect to the phone system and sync the directory objects.

Configuring TIM Plus to receive FTP

Below you will find steps on how to configure TIM Plus to receive data from your Cisco UCM:

1. Browse to TIM Plus as normal and login with your credentials.
2. Click on the Directory tab.
3. Select the site configured during the setup wizard and click Properties.
   
   
4. Within the Site Properties window, select Cisco UCM 5+ from the PBX model drop-down list.
5. In the Connection method field, select Receive FTP tranfers from PBX from the drop-down list.
6. In the Username field, enter the username created in the Cisco UCM for your FTP connection (e.g. TIM)
   
7. In the Password field, enter the password created in the Cisco UCM for your FTP connection (e.g. Ciscoftp) 
8. Click on the Save button to apply the changes.