Avaya INDeX

These instructions help you configure your Avaya INDeX phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Plus establishes a serial connection with this PBX.

Support Files

  Avaya INDeX v7.TDT
  Avaya INDeX v7.TDS

Required Tasks

  Configure the SMDR output
  Install NetPBX
  Configure TIM Plus

Configuring your SMDR output

The Avaya INDeX will need to be configured to output SMDR information. Below you will find steps on how to do this:

1. Login to your Avaya INDeX as normal.
2. Select option 1 for Reports.
3. Select option 2 for Set up SMDR.
4. You will now see the SMDR options and you should configure it as shown below:
   
   
5. Hit the Esc key which will return you to the Reports menu.
6. Now select option 5 for Start Logs/DECT.
7. Select the port that you intend to use for the SMDR output using the arrows keys.
8. Select SMDR and Event for versions up to v9.1 and SMDR for anything higher.
9. Click the Esc key to return to the Reports menu. You can now logout and disconnect as the configuration is complete.

Installing NetPBX

The Avaya INDeX phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you will first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Plus

Once NetPBX is configured and collecting data, log on to TIM Plus as usual and apply the following settings:

1. Click on the Directory tab.
2. Click on the site configured during the setup wizard and click Properties.
   
   
3. Within the Site Properties window, select Avaya INDeX v7 from the PBX model drop-down list.
4. In the Connection method field, select No connection required from the drop-down list.
5. Click on the Save button to apply the settings.