Introduction

What are reports?

Reports are the means by which your telephone call data is presented to you in a visual, meaningful way.  Reports can be run on demand at any time or be scheduled to run at pre-determined time(s) in the future, either regularly of as a one-off.

Although the results and presentation of each report differ substantially, running each one involves following a very similar, wizard-style procedure.

Filters and options can be applied to all reports - with some having more than others - so you can tailor each report's results to exactly the information you're looking for.

Below is an example output of the Call Analysis report:

Reports overview video

What are reports? Reports are the means by which information about your telephone calls are extracted from the system. They can be run on demand, at any time or scheduled to run at a predetermined time and set to recur, if necessary. Although each of the reports in TIM Plus produces markedly different information, each one is created in the same way - in wizard-style - and allowing all filters to apply to all reports, ensuring the process is as intuitive as possible, no matter what your reporting needs are. Below you can see an example of Call analysis report:

Reports overview video