Introduction

The TIM Plus service can be accessed only via a web browser. When using the web browser, a username and password is required to access the system, which form a login credential known as a Web user. There is no limit on the amount of web users that you can create within the system. The login account for each user can be restricted to a specific site or team, allowing you to have full control over their Directory priviledges.

Adding a new web user

To add a web user to the system, click on theNewbutton, as shown below:

A new window will pop up, allowing you to enter the details for the web user:

General properties

A Username and Password will need to be provided to allow the user to log in. You will also need to add a display name to identify the user when running reports and an e-mail address. This e-mail address can be used when scheduling reports. The drop-down list alongside the Sitesand Groupsallow you to restrict the access to a specific area. If this is left at the default setting, the web user will be allowed to access all areas of the directory.

Once you configure the fields you want, press theSavebutton to add the web user.

Phone numbers

TIM Plus allows you to add specific location names to phone numbers, so in the reports or display boards this name will appear, rather than the generic location name. For example, instead of the generic name "London", you can customise the settings to show "Tri-Line".

To add a location name, type in the telephone number as it is usually dialled, and add the name that you would like to be associated with this number, then press theAddbutton to apply the changes:

NOTE: Locations can be added to part or full numbers. For example, if you call several numbers in a range of DDI numbers, you may only want to add the first part of the number and use ** as wild cards (e.g. 020726526** for Tri-line)

If you no longer want a location associated with a particular number, click on the icon alongside it to remove it.

Search number

If you would like to search if a number is already in the Directory, click on theSearchbutton as shown here:

A new window will pop up, where you can enter the phone number you are looking for, as shown in the screenshot below:

You can also search by location name, as shown below:

Importing phone contacts

To directly import contacts into the system, you will need to have your data available in CSV format. The format of the CSV list should contain two columns, one for the phone number and the other for the name. The two columns can be separated using a common delimiter (e.g. comma, tab, semicolon).

Paste the list into the provided box and click on theImportbutton. The contacts will be imported automatically in the system.

Account codes

TIM Plus allows you to allocate names to account codes, so the reports can show this name instead, rather than the generic account code which might be almost meaningless.

To add an account name, type in the account code number as it will be entered on your telephone system and add the name that you would like to be associated with it, then press theAddbutton.

Search account code

If you would like to search if an account number is already in the Directory, click on theSearchbutton as shown here:

A new window will pop up, where you can enter the account code you are looking for, as shown in the screenshot below:

Importing account code contacts

To directly import account codes into the system, you will need to have your data available in CSV format. The format of the CSV list should contain two columns, one for the account code and the other for the name. The two columns can be separated using a common delimiter (e.g. comma, tab, semicolon).

Paste the list into the provided box and click on theImportbutton. The account codes will be imported automatically in the system.

The TIM Plus service can only be accessed through a web browser. When using the web browser, a username and password must be entered, and together these form a login credential, known as a Web user.

You can have an unlimited amount of web users. A web user can be defined as someone who is allowed to access to TIM Plus via a web browser. Access for any user can be restricted to a specific site or team.

Adding a new web user

To add a web user to the system, click on the New button as shown below:

General properties

After clicking on the New button, the following screen will appear:

A Username and Password will need to be provided to allow the user to log in. You will also need to add a display name to identify the user when running reports and an e-mail address. This e-mail address can be used when scheduling reports. The drop-down list alongside the sites and groups allow you to restrict access to specific area. If this is left at the default setting, the web user will be allowed to access all areas of the directory.

Once you configure the fields you want, press the Save button to add the web user.

Phone numbers

TIM Plus allows you to add specific location names to phone numbers. This name will then appear rather than the generic location name. For example, "Tri-Line" will appear instead of the generic "London" in reports, display boards, etc.).

To add a location name, simply type in the telephone number as it is usually dialled and add the name that you would like to be associated with this number. Then press the Add button as shown below:

NOTE: Locations can be added to part or full numbers. e.g. If you call several numbers in a range of DDI numbers, you may only want to add the first part of the number i.e. 020726526** for Tri-line i.e. use ** as wild cards.

If you are a maintained customer and have a number of names and associated locations in digital format that you would like to load into TIM Plus, please contact out support team at support@tri-line.com and they will assist. This will be quicker than loading up locations individually.

If you no longer want a location associated with a particular number, simply click on the icon alongside it to remove.

Search number

If you would like to search if a number is already in the directory, simply click on the Search button as shown here:

Then enter the phone number you're looking for as shown in the screenshot below:

You can also search by location name as shown here:

Importing phone contacts

To import data, you will need to have your data available in CSV format. Then all you have to do is click on the Import button as shown here:

Than paste your data into the box as shown below before pressing the Next button.

Account codes

TIM Plus allows you to allocate names to account codes. This name will then appear rather than the generic account code which, may be almost meaningless.

To add an account name, simply type in the account code number as it will be entered on your telephone system and add the name that you would like to be associated with this number. Then press the Addbutton.