Avaya EuroGeneris

These instructions help you configure your Avaya EuroGeneris phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Plus establishes a serial connection with this PBX.

Support Files

  Avaya EuroGeneris.TDT
  Avaya EuroGeneris.TDS

Required Tasks

  Configure the SMDR output
  Install NetPBX
  Configure TIM Plus

Please contact our Technical Support team to obtain the Avaya EuroGeneris support files:  Avaya EuroGeneris.TDS and Avaya EuroGeneris.TDT.

Configuring your SMDR output

The Avaya EuroGeneris has multiple SMDR output options and formats. TIM Plus requires the SMDR output type to be set to customized and the format to Format 5 rows 80 columns. For more information about the output and configuration of your SMDR data, please contact your system maintainer.

Installing NetPBX

The Avaya EuroGeneris phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Plus

Once NetPBX is configured and collecting data, log in to TIM Plus and perform the steps below:

1. Click on the Directory tab.
2. Select the site you configured during the setup wizard and click Properties.
   
   
3. Within the Site Properties window, select Avaya EuroGeneris from the PBX model drop-down list.
4. In the Connection method field, select No connection required from the drop-down list.
5. Click on the Save button to apply the changes.