You are viewing an old version of this page. View the current version.
Compare with Current ·
View Page History
The Summary Graphs panel consists of three separate graphs, each of them having the information organised using different criteria, enabling you to see at-a-glance the overall performance of your entire organization.
The three graphs displayed below represent the following:
- Call volumes by call type
- Call volumes by half hour
- Call volumes by charge band
Call volume by call type
This first graph shows a snapshot of today's calls based on the type of call (e.g. inbound, outbound, missed etc.)
Each call type is colour-coded using a system-wide colour scheme, the default being as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Gray: Internal calls
- Mauve: Internal non-connected call
- Red: Abandoned DDI calls (direct Dial in)
- Pink: Tandem call
 | The same colour coding system applies throughout TIM Plus. |
Call volume by half hour
This graph shows a snapshot of today's calls broken down by half hour. Using the same colour coding as above, you can quickly identify peaks and troughs in call volume and identify busy periods at-a-glance:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Gray: Internal calls
- Mauve: Internal non-connected call
- Red: Abandoned DDI calls (direct Dial in)
- Pink: Tandem call
Call volume by charge band
This graph shows a snapshot of today's calls based on their destination. This allows you to identify at a glance where you call most often, grouping your calls into easily-identifiable geographic classes, such as Mobile, National, Local, International etc.
The colour scheme used in this graph is as follows:
- Red: Personal/Mobile calls
- Green: Local calls
- Blue: National calls
- Yellow: International calls
- Purple: Other calls