Avaya BCM up to v3.x

These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Enterprise establishes a TCP connection to this PBX.

Support Files

  Avaya BCM.TDT
  Avaya BCM.TDS

Required Tasks

  Configure the SMDR output
  Create CDR user
  Configure TIM Enterprise

Creating a CDR User

To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the CDR User  now need to be exactly the same as the credentials of the Windows account under which TIM Plus runs. 

Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Alcatel OmniPCX Enterprise:

1. Click on the Directory tab.
2. Choose the PBX object you want to configure and click Properties.
3. A new window will open. In the General tab, select Avaya BCM from the Data format list and tick the Keep a local backup of data box, as shown below:
   
   
4. In the Connection tab, select Establish TCP connection to PBX from the Connection method list.
5. In the Host field, enter the IP Address of your Avaya BCM.
6. In the Port field enter in 4000.
7. n the Username field, enter the username of the CDR user you configured with the BCM Unified Manager (above).
8. In the Password field, enter the password associated with the CDR user.
9. In the IP script field select Avaya BCM v3 from the drop-down list
10. Click on the Save button to apply the changes.
    
    
    

These instructions should assist in configuring your Avaya BCM to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

Configuring your SMDR

Below you will find instructions on how to configure your Avaya BCM up to v3.x to output SMDR to TIM Enterprise:

1. Open your Business Communications Manager Unified Manager.
2. Click on Services.
3. Click on Call Detail Recording.
4. On the right-hand side the Summary window will appear. Make sure that the Status is up. If it isn't click on the Status drop-down list and select Up.
5. Now on the left-hand side click on Report Parameters and configure the fields as per below:

SMDR field	Value
Format	Norstar
Report Type	All
Language	English
Report Filter	All

6. On the left-hand side click on Report Options and configure the fields as per below:

SMDR field	Value
Date Format	MM/DD/YY
Header Format	Line/Station
DNIS Info	Enabled
Connection Char	Leave as default
Clip File Schedule	Leave as default
Clip File Size	Leave as default
CDR Disk Space Limit	Leave as default

7. For the Market Parameters settings, please leave as the system defaults.
8. For the Prefix Bin Options setting please leave as the system defaults.
9. Once you have completed the above changes, click on Configuration in the file menu and then click on Commit.

CDR User

For TIM Enterprise to connect to the Avaya BCM v3.x you will need to create a CDR User on it. This can be done in the Business Communications Manager Unified Manager appliction, under the System options.

The Avaya BCM v3.x connection requires TIM Enterprise to use the Microsoft DCOM object. Microsoft has increased the security in DCOM after Windows XP Service Pack 2. If you are using Windows XP Service Pack 2+ you will need to make sure that the username and password are set as exactly as the same the Windows username and password.

Configuring TIM Enterprise

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya BCM 3.6:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya BCM 3.6'.
4. Left-click on it and select Properties.
5. From the General settings tab select your Avaya BCM family PBX model from the list.

6. In the Connection tab select Establish TCP connection to PBX from the Connection method list.
7. In the Host field enter the IP Address of your Avaya BCM.
8. In the Port field enter in 4000.
9. Enter Username and Password.
10. In the IP script field select Avaya BCM v3 from the drop-down list.
11. Finally, click on the Save button.