These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
Connection Type
TIM Enterprise establishes a TCP connection to this PBX.Support Files
Avaya BCM.TDTAvaya BCM.TDS
Required Tasks
Configure the SMDR outputCreate CDR user
Install and configure NetPBX
Configure TIM Enterprise
Configuring your SMDR output
Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM Enterprise:
- Open your Business Communications Manager Unified Manager.
- Click on the tree node.
- Click on the node.
- On the right-hand panel the Summary window will appear. Ensure that Up is selected in the Status drop-down list.
Select the
tree node and configure the fields as shown below:SMDR field Value Format Norstar Report Type All Language English Report Filter All Select the
tree node and configure the fields as shown below:SMDR field Value Date Format MM/DD/YY Header Format Line/Station DNIS Info Enabled Connection Char Leave as default Clip File Schedule Leave as default Clip File Size Leave as default CDR Disk Space Limit Leave as default - For the settings, please leave as the system defaults.
- For the setting please leave as the system defaults.
- Once you have completed the above changes, choose from the file menu.
Creating a CDR User
To enable TIM Enterprise to connect to your Avaya BCM you will need to create a CDR User in the option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Enterprise. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the CDR User now need to be exactly the same as the credentials of the Windows account under which TIM Enterprise runs.
Installing and configuring NetPBX
To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Enterprise, you first need to install the NetPBX software. After the installation, click on the link below for instructions on how to connect NetPBX with your BCM:
Connecting BCM v3.7 or below with NetPBX
Configuring TIM Enterprise
Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Avaya BCM:
- Click on the tab.
- Choose the PBX object you want to configure and click Properties.
- A new window will open. In the Avaya BCM from the Data format list and tick the Keep a local backup of data box, as shown below:
tab, select - In the No connection required from the Connection method list. tab, select
- Click on the
button to apply the settings.