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Call volumes
The graphs on the front screen (dashboard) display your call volumes in various ways, so you can see at-a-glance how busy your site(s) are.
The three graphs shown here represent the following:-
- Call volumes by call type
- Call volumes by half hour
- Call volumes by charge band
Call volume by call type
This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.
Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-
- Green: Incoming calls
- Blue: Outgoing calls
- Grey: Internal
- Lime: Answered transferred calls
- Red: Abandoned DDI calls (direct Dial in)
Each call type is colour-coded using a system-wide colour scheme, the default being as follows:
Calls shown in lighter shades of the colours above indicate that they were transferred.
Call volume by half hour
This graph shows a snapshot of today's calls broken down by half hour starting at midnight and finishing at midnight.
Using the same system-wide colour scheme as in the above graph, you can quickly identify peaks and troughs in call volume and identify busy periods at a glance.
Calls shown in lighter shades of the colours above indicate that they were transferred.
Call volume by charge band
This graph shows a snapshot of today's calls based on the destination called.
This graph allows you to identify at a glance where you call most often, breaking down your calls into easily-identifiable geographic classes, such as Mobile, National, Local, International, etc.