These instructions help you configure your Mitel 3100 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.
Connection Type
TIM Enterprise establishes a serial connection with this PBX.Support Files
Mitel 3100.TDTMitel 3100.TDS
Required Tasks
Configure the SMDR outputInstall NetPBX
Configure TIM Enterprise
Configuring your SMDR output
Follow the steps below to configure your Mitel 3100 to output SMDR data via a serial connection:
- Using an RS-232 cable, connect the PC running TIM Plus to the serial port of the Mitel 3100.
- Launch the Mitel System Tool.
- Choose from the selection menu.
- Click on the . tab, select
- Click to set the following parameters:
- Set the Cost per minute to 00. (This functionality is not supported in NA systems)
- Set the Minimum call duration to be recorded option to 00:00:00.
- Set the Type of calls option to All.
- Set the Minimum page length to 1.
- Enable call logging.
- Click and commit the changes.
Installing NetPBX
The Mitel 3100 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you first need to install the NetPBX software. For setup instructions, click on the link below:
Configuring TIM Enterprise
Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:
- Click on the tab.
- Choose the PBX object you want to configure and click Properties.
- A new window will open. In the AGFEO AC-AS Series from the Data format list and tick the Keep a local backup of data box, as shown below:
tab, select - In the No connection required from the Connection method list. tab, select
- Click on the
button to apply the settings.
These instructions should assist in configuring your Mitel 3100 to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.
Connection information | Description |
---|---|
Connection type | Serial Output: The Mitel 3100 sends the SMDR information via a serial connection. You will need to directly connect a serial cable from the Upper Serial Port 1 on the Mitel 3100 to the PC that NetPBX is installed and running on. |
Cable configuration | Straight-through. |
Configuring your SMDR
Below you will find the steps to configure your Mitel 3100 to output SMDR via a serials connection:
- Using an RS-232 cable, connect the printer or PC to the call logging (SMDR) port on the front of the controller.
- Launch the system tool.
- Choose from the selection menu.
- Click , click , and then click .
- Set the following parameters:
- Set the Cost per minute to 00. This functionality is not supported in NA systems.
- Set the Minimum call duration to be recorded to 00:00:00.
- Set the Type of calls to All .This should be the default.
- Set the Minimum page length to 1.
- Enable call logging.
- Click .
- You will need to 'commit' your changes before they take effect.
Configuring TIM Enterprise
Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Mitel 3100:
- Browse to TIM Enterprise as normal and login with your credentials.
- Click on the tab.
- Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Mitel 3100'.
- Left-click on it and select .
- From the Mitel 3100 from the PBX model list. settings tab select
- In the No connection required from the Connection method list. tab select
- Finally, click on the button.