Preparing the report

To schedule a report, click on the Reports tab and select the report you want to run from the Type list on the left-hand side of the screen, as shown below:

In the same way as with running a report on demand, you can modify the report period, entity, filters, options and format before scheduling, by referring to the relevant pages below:

When you are ready to run the report, click on the Schedule button, as shown below:

A new window will open, where you can set the scheduling parameters of the report:

when you want the report to first run
how frequently you want the report to run
how you want the report delivered
who should receive the report

Setting the scheduling parameters

When do you want the first report to run?

Enter the future date and time that you want the report to run at, as shown below:

How often do you want the report to recur?

If you want the report to recur, tick the Thereafter, repeat the report box and select the frequency for reruns from the drop-down list, as shown below:

How do you want the report delivered?

The report can be delivered by e-mail or saved as a file to a specific location, by choosing a delivery method from the drop-down list:

Who receives the report?

Delivery method

Description

E-mail

Enter the e-mail address that you want the report to be delivered to
If you want the report to be e-mailed to more than one person, separate each address using the ; symbol.

File

Type the full filename, including folder, of the location that you want the report to be saved as, e.g. C:\My Reports\My Call Analysis.html
The filename can include the following variables:

Variable	Description
{year}	The current year
{month}	The current month
{week}	The current week number
{day}	The current day of the month
{hhmmss}	The time that the report ran, in a compact hours, minutes and seconds format.
{name}	The name given to the report
{uiv}	A unique numeric report identifier

To save the report to a network share, specify the filename using a UNC path. You must ensure that the user account running the TIM Plus service has access privileges to write to the file you have specified.

When you have configured the scheduling parameters, click on the Schedule button to save the report's definition. The newly-scheduled report will be added to the Scheduled reports list, as shown below:

To schedule a report to run in the future, and to set it to recur at frequent intervals, select the desired report from the list and click on the Schedule button at the top-right of the Report screen, as shown below:

As with running a report on demand, you will need to select the report period and filters and options before scheduling.

When selecting the period for the report, remember that if you set the report to recur, this period will remain constant. For example, suppose you want a report to run every month, you would select the period as every 1 month, then set the report to run on the first day of the following month. This way, every month the report will run and have the period Last month, ensuring a retrospective view of the previous month.

The example below shows a Busy channels report. As no entity has been selected, it will run for the entire organisation. The report period has been set to Last month so ideally this report would be scheduled to recur monthly.

When you've entered your period and criteria, press the Schedule button. The report does not run, but instead a window appears which allows you determine the following:

When you would like the report to start running
How frequently the report runs
How the report is delivered
Who receives the report

The example below shows how the fields in this window may be filled in.

When do you want the first report to run?

Enter the exact date and time that you want the report to run in the Start running the report on fields. Enter the day, select the month from the drop-down list and enter the year. Then enter the time in the form 'hh:mm:ss' (hours, minutes and seconds).

How often do you want the report to recur?

If you want the report to recur, you can set the frequency by selecting from the drop-down list and entering a preceding digit e.g. 2 days, 1 week, 1 month etc.

How do you want the report delivered?

Choose the delivery method from the list and then choose the destination.

Delivery method	Description
E-mail	Enter the e-mail address in the Recipient e-mail address box. E-mail addresses that you have stored against users are available by clicking the Find button. You can also type an e-mail address that is not already stored. If you want to schedule delivery to more than one person, simply use a ';' or ',' to separate the e-mail addresses listed.
File	Type the location and filename where you want the file to be saved. For example, enter C:\My Reports\My Call Analysis.html
FTP	Fill in the FTP options in the boxes displayed and select Schedule.
HTTP POST	Select HTTP POST as the Method of delivery and fill in the boxes.

After entering the scheduling details, click on the Schedule button to return to the main Reports screen. Notice that your newly scheduled reports are now listed in the Scheduled Reports list. To access this list, simply click on the Scheduled reports tab at the top left hand side of the screen as shown below: