Alarms

What is an alarm?
Adding an alarm
Configuring an alarm
Call alarms
Stats alarms

What is an alarm?

An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.

Adding an alarm

To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the New object tab, as shown below:

In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:

The alarm will appear in the Directory, as shown below:

Configuring an alarm

To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure the properties of your alarm object.

Call alarms

General

This tab allows you to configure the general properties of your Call alarm object:

Criteria

To set up the criteria that must be met in order to trigger the alarm, click on the icon, as shown below:

A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.

To add a filter to your alarm object, choose the filter type from the Property list, enter a relevant value and select an operator in order to define its meaning. The filters available for this type of alarm are described below:

Account code

This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter the account code (or part of the account code number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains  21 is logged.

Account code

Contains

21

Call type

This filter allows you to set up an alarm based on call type, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, choose a call type from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a Tandem call is logged:

Call type

Equals

Tandem

Carrier

This filter allows you to set up an alarm based on the carrier (tariff table) used to cost calls. To set up the alarm criteria, choose a carrier from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a BT carrier is logged.

Carrier

Equals

BT

Channel

This filter allows you to set up an alarm based on the call traffic going over your telephone lines. To set up the alarm criteria, click on the icon to locate the relevant channel in the Directory; select the channel and choose the appropriate operator. In the example below, an alarm will be triggered when channel T234  is used to log a call.

Channel

Equals

T234

Chargeband

This filter allows you to set up an alarm based on the chargeband used to cost calls. To set up the alarm criteria, enter the chargeband's name (or a sequence of characters you want to be matched) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's chargeband begins with the characters Mob.

Chargeband

Begins with

Mob

CLI

This filter allows you to set up an alarm based on CLI. To set up the alarm criteria, enter the CLI (or part of the CLI number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's CLI contains the digits 2652626.

CLI

Contains

2652626

Cost

This filter allows you set up an alarm in order to monitor calls below or above a specific cost. To set up the cost criteria, enter the relevant value in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the cost of a call is greater than 10.

Cost

Is greater than

10

Destination

This filter allows you set up an alarm based on the destination of the call. To set up the alarm criteria, enter the destination name (or part of its name) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the destination of a call is France.

Destination

Equals

France

Dialled number

This filter allows you set up an alarm when a full or partial number is dialled. To set up the alarm criteria, enter the relevant number in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the dialled number begins with 074.

Dialled number

Begins with

074

Duration

This filter allows you set up an alarm based on the duration of a call. To set up the alarm criteria, enter the duration in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose duration is greater than 3600 seconds is logged.

Duration

Is greater than

3600

LCR code

This filter allows you set up an alarm based on Least Cost Routing (LCR) codes. To set up the alarm criteria, enter the LCR code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose LCR code ends with  680 is logged.

LCR code

Ends with

680

Response time

This filter allows you set up an alarm based on response time. To set up the alarm criteria, enter the response time in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the response time of a calls is greater than  20 seconds.

Response time

Is greater than

20

Start time

This filter allows you set up an alarm based on the time a call started. To set up the alarm criteria, enter the start time in hh:mm:ss format in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call that strted before 09:00:00 is logged in the system.

Start time

Is less than

09:00:00

Trunk access code

If your telephone system uses trunk access codes to connect calls using specific channels, you can set up an alarm based on calls made using these codes. To set up the alarm criteria, enter the trunk access code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose trunk access code is  5480 is logged.

Trunk access code

Equals

5480

User

This filter allows you set up an alarm in order to monitor the calls of a particular user. To set up the alarm criteria, click on the icon to locate the user in the Directory; select the user and choose an appropriate operator. In the example below, an alarm will be triggered when a call is logged for the user John Smith .

User

Equals

John Smith

Weekday

This filter allows you set up an alarm in order to monitor the call activity for a particular day of the week. To set up the alarm criteria, choose the relevant weekday from the list provided and select an appropriate operator. In the example below, an alarm will be triggered when a call is logged on a Sunday.

Weekday

Equals

Sunday

Stats alarms

General

This tab allows you to edit the general properties of your Stats alarm object:

Criteria

This tab allows you to select a stats point object where you want to place your alarm and to set up the criteria that must be met in order to trigger the alarm.

Selecting a stats point

To select a stats point object, click on the icon, as shown below:

A new window will open, allowing you to drill- down through the Directory to locate the stats point object where you want to add the alarm. Click on the icon to select it. The stats point will be added in the list, as shown below:

Selecting the criteria

To set up the criteria that must be met in order to trigger the alarm, click on the icon, as shown below:

A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.

To add a filter to your alarm object, choose the filter type from the Property list, enter a relevant value and select an operator in order to define its meaning. The available filters for this type of alarm are described in detail in the table below:

Count

This filter allows you set up an alarm based on the total number of calls registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total number of calls collected by the stats point is greater than 100

Count

Is greater than

100

Total duration

This filter allows you to set up an alarm based on the total call duration register by the selected stats point.To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total duration registered by the stats point is 3600 seconds.

Total duration

Equals

3600

Average duration

This filter allows you to set up an alarm based on the average call duration registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average duration registered by the stats point is not equal to 1800 seconds.

Avg duration

Does not equal

1800

Minimum duration

This filter allow you to set up an alarm based on the minimum call duration registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum duration registered by the stats point is less than 600 seconds.

Min duration

Is less than

600

Maximum duration

This filter allow you to set up an alarm based on the maximum call duration registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum duration registered by the stats point is less than 600 seconds.

Max duration

Is less than

600

Total response

This filter allow you to set up an alarm based on the total response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total response time registered by the stats point is less than 10 seconds.

Total response

Is less than

10

Total response

This filter allow you to set up an alarm based on the average response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average response time registered by the stats point is greater than 7 seconds.

Avg response

Is greater than

7

Minimum response

This filter allow you to set up an alarm based on the minimum response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum response time registered by the stats point is  5 seconds.

Min response

Equals

5

Maximum response

This filter allows you to set up an alarm based on the maximum response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum response time registered by the stats point is not 5 seconds.

Max response

Does not equal

5

Total cost

This filter allows you to set up an alarm based on the total cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total cost registered by the stats point is  50.  

Total response

Is less than

10

Average cost

This filter allows you set up an alarm based on the average cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average cost registered by the stats point is greater than 20.

Avg cost

Is greater than

20

Minimum cost

This filter allows you set up an alarm based on the minimum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum cost registered by the stats point is 10.

Avg cost

Is greater than

20

Maximum cost

This filter allows you set up an alarm based on the maximum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum cost registered by the stats point is greater than 60.

Avg cost

Is greater than

20

Concurrency

This filter allows you set up an alarm based on the concurrency of calls registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the call concurrency registered by the stats point is greater than 5.

Concurrency

Equals

5