How are Display Boards populated?

Whilst display boards can be populated by various external data feeds, their principal use is to display up-to-the-minute information about your organisation's phone calls, for which objects known as "stats points" are employed. These statistics collection points are mathematical "counters" whose scope is determined by their placement in your directory hierarchy. For example, placing a stats point inside a specific user group ensures that call information is collected only for users that inhabit the selected group. Similarly, placing a stats point inside a site will collect only call information for the chosen site.

Additionally, when configuring a stats point, a subject must be specified, which determines the property of each call whose value will be used when grouping its collated information into distinct sets. For example, specifying a subject of "user" will group its collated call information into sets of data for each distinct user.

Stats points are defined in the Stats points tab on the Live stats screen, as shown below:

For more information about stats points and how to create them, refer to the Stats points section.

In order to create a display board containing call information, at least one stats point must be defined first.

Display boards are populated with up to the second information from any of the following sources:

Stats collectors
RSS feeds
Web pages

Your up-to-the second call data is always provided by the Stats Collectors. These Stats Collectors are basically "counters" which can be placed anywhere in your Directory.

You simply choose the site, group or user you want the statistics to encompass and it "counts" details of all calls that pass that point.

You can select what you want the subject of the statistics to be. The Subjects you can choose from include Users, User groups, Sites, Channels, Channel groups, Dialled number, CLI, Chargeband, Destination, Half-hour time slot, Account code and many more.

Adding Stats points

N.B. While it is possible to create a Display Board without first adding some Stats Collectors, it will be difficult to populate it effectively.