UCM CDRs were being sent but have now stopped

If you stopped receiving data from your Cisco UCM, you need to restart the CDR Services on the Publisher node.

DO NOT delete the Call Accounting and Billing server, as this will remove any CDRs that have not been sent.

To restart the CDR services, login to the Cisco Unified Serviceability screen and select Tools -> Control Center -> Network Services from the main menu. Locate the CDR services section in the list and restart the following services in the order specified below;

1. Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
2. Cisco CDR Repository Manager
3. Cisco CDR Agent
4. Cisco CAR Scheduler (if sending CMRs)

CDRs should now be sent to the configured Call Accounting and Billing server, i.e. the machine running TIM Enterprise.

DO NOT delete the Call Accounting and Billing server, as this will remove any CDRs that have not been sent.

Instead, you must restart the CDR Services on the Publisher node. To do this, login to the Cisco Unified Serviceability screen, located in the drop down list.

From the menu, select Tools -> Control Center -> Network Services.

You should now see a list of all the services, find the section CDR Services.

You should now restart the services in the following order:

1. Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
2. Cisco CDR Repository Manager
3. Cisco CDR Agent
4. Cisco CAR Scheduler (if sending CMRs)

CDRs should now be sent to the configured Call Accounting and Billing server, i.e. the machine running TIM Enterprise.