Configuring a stats collector

Overview

General properties

Exclusions

Contents

Overview

To configure a stats collector, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure the properties of the stats collector object.

General properties

Field

Description

Subject

The stats points can be configured to group the collected calls by a particular subject, such as users, channels, dialled number, half-hour time slot etc. The available subjects are described in the table below:

Subject	Description
User	The stats will group its collated calls by user. Select this option if you want to compare call stats for a number of different users.
User group	The stats will group its collated calls by user group. Select this option if you want to compare call stats for different groups of users.
Site	The stats will group its collated calls by site. Select this option if you want to compare the call traffic between two or more sites.
Cost centre	The stats will group its collated calls by cost centre. Select this option if you want to compare the call traffic between two or more cost centres.
Division	The stats will group its collated calls by division. Select this option if you want to compare the call traffic between two or more divisions.
PBX	The stats will group its collated calls by PBX. Select this option if you want to compare the call traffic between two or more PBXs.
Dialled number	The stats will group its collated calls by dialled number. Select this option if you want to monitor the most frequent dialled numbers.
CLI	The stats will group its collated calls by CLI. Select this option if you want to monitor the most frequent CLI numbers.
Chargeband	The stats will group its collated calls by chargeband. Select this option if you want to identify the most frequently used chargebands.
Destination	The stats will group its collated calls by destination. Select this option if you want to identify the most frequently dialled destinations.
Half hour time slot	The stats will group its collated calls by half hour time slot. Select this option if you want to identify peak times during the day.
Account code	The stats will group its collated calls by account code. Select this option if you want to identify the most frequently used account codes.
Channel	The stats will group its collated calls by channel. Select this option if you want to compare the call traffic between two or more channels.
Channel group	The stats will group its collated calls by channel group. Select this option if you want to compare the call traffic between two or more channel groups.

Reset frequency

Choose the reset frequency of the stats point, by selecting a predefined period from the drop-down list.

Next reset

Choose the next reset period, by entering a date and time.

Exclusions

To exclude certain calls from your stats collector, click on the button, as shown below:

The Add new exclusion window will appear, allowing you to define which calls you want to exclude from the stats. To set up your criteria, chose a call property, an operator and a relevant value.

Account code

To set up an exclusion based on account codes, enter the relevant code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose account code is 4518.

Account code

equals

4518

Call type

To set up an exclusion based on call type, select the relevant type of call from the list provided and choose the appropriate operator. In the example below, the stats collector will exclude all types of calls, except internal calls.

Call type

Does not equal

Internal

Carrier

To set up an exclusion based on the carrier (tariff table) used to cost the calls, choose a carrier from the list provided and select the appropriate operator. In the example below, the stats collector will exclude all calls that are not routed over a BT carrier.

Carrier

Does not equal

BT

Channel

To set up an exclusion based on the call traffic going over your telephone lines, click on the icon to locate the relevant channel in the Directory; select the channel and choose the appropriate operator. In the example below, the stats collector will collate only calls going through T234 channel.

Channel

Equals

T234

Chargeband

To set up an exclusion based on the chargeband used to cost calls, enter the name of the chargeband in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose chargeband's name contains the characters Mob.

Chargeband

Contains

Mob

CLI

To set up an exclusion based on CLI of the caller, enter the relevant CLI in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose CLI contains the digits 2652626.

CLI

Does not contain

2652626

Cost

To set up an exclusion based on the cost of calls, enter the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose cost is greater than 10.

Cost

Is greater than

10

Destination

To set up an exclusion based on the destination of the call, enter the name of the destination in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose the destination is France.

Destination

Equals

France

Dialled number

To set up an exclusion based on the number that was dialled, enter the dialled number in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose dialled number begins with 074.

Dialled number

Begins with

074

Duration

To set up an exclusion based on the duration of a cal, enter the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose duration is greater than 3600 seconds.

Duration

Is greater than

3600

LCR code

To set up an exclusion based on Least Cost Routing (LCR) codes, enter the relevant code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose LCR code ends with 680.

LCR code

Ends with

680

Response time

To set up an exclusion based on response time, enter the the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose response time is less than 5 seconds.

Response time

Is less than

5

Start time

To set up an exclusion based on the time a call started, enter the start time in hh:mm:ss format in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls who started before 09:00:00.

Start time

Is less than

09:00:00

Trunk access code

If your telephone system uses trunk access codes to connect calls using specific channels, you can set up an exclusion based on calls made using these codes. To set up an exclusion, enter the trunk access code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose trunk access code is 5480.

Trunk access code

Equals

5480

User

To exclude a particular user from the stats collection point, click on the icon to locate the user in the Directory; select the user and choose the appropriate operator. In the example below, the stats collector will exclude calls for John Smith .

User

Equals

John Smith

Weekday

To exclude calls for a particular day of the week from the stats collection point, choose the relevant weekday from the list provided and select the appropriate operator. In the example below, the stats collector will exclude calls made on a Sunday.

Weekday

Equals

Sunday