Glossary

Abandoned/missed call

A call in which the call originator disconnects or cancels the call after a connection has been made, but before the call is established.

Conference call

A service feature that allows a call to be established among three or more stations in such a manner that each of the stations is able to communicate with all the other stations.

CLI

Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario. This feature permits the recipient of an incoming call to determine, even before answering, the number from which the incoming call is being placed.

Dialled number

The dialled number is defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or group (in the case of an inbound call).

Destination

The destination of a call specifies where the call terminated. The destination will display different information for each type of call:

Call type	Information displayed
Incoming calls	The name of the user whose extension answered the call, or the extension number if not available;
Outgoing calls	The network or geographical location that was dialled, or an alias if defined in your contacts list;
Internal calls	The extension that was dialled, enclosed in square brackets [ ].

Destination name

The name of the destination called, e.g. Manchester, Tri-Line, London.

Destination ID

The ID of the destination called.

Feature call

A feature call is a special type of call that a user dials in order to obtain a specific PBX feature, such as voicemail enable/disable, group pick up, etc.

Internal call

A call placed within a private branch exchange (PBX) or local switchboard, e.g. not through a central office in a public switched network.

Operators

Operator	Description
Equals	The Property of a call matches the value entered. In the example below, the filter monitors calls whose destination is Germany. Destination Equals Germany
Does not equal	The Property of a call does not match the value entered. In the example below, the filter monitors calls whose LCR is not 1470. LCR Does not equal 1470
Begins with	The Property of a call begins with a particular combination of characters. In the example below, the filter monitors calls whose dialled number begins with 0207. Dialled number Begins with 0207
Does not begin with	The Property of a call does not begin with a particular combination of characters In the example below, the filter monitors calls whose CLI does not begin with 0131. Dialled number Does not begin with 0131
Ends with	The Property of a call ends with a particular combination of characters. In the example below, the filter monitors calls whose LCR code ends with 70. LCR code Ends with 70
Does not end with	The Property of a call does not end with a particular combination of characters. In the example below, the filter monitors calls whose trunk access code does not end with 44. Trunk access code Does not end with 44
Contains	The Property of a call contains a particular combination of characters. In the example below, the filter monitors calls whose account code contains the digits 40. Destination Contains Smith
Does not contain	The Property of a call does not end with a particular combination of characters. In the example below, the filter monitors calls whose chargeband does not contain UKNAT. Chargeband Does not contain UKNAT
Is greater than	The Property of a call is greater than a particular value. In the example below, the filter monitors calls whose response time is greater than 10 seconds. Response time Is greater than 10
Is less than	The Property of a call is less than a particular value. In the example below, the filter monitors calls whose duration is less than 30 seconds. Duration Is less than 30

Route

The route is the itinerary of a call from its source to its destination. The information displayed in this field is determined by the type of call:

Call type	Information displayed
Incoming calls	The CLI of the caller
Outgoing calls	The number that was dialled
Incoming internal calls	The caller's username or extension number

Tandem call

A tandem call is a connecting call in a telephone network, coming into a switch through one trunk and transferred out again through another.